Brand Standards Coach - [Remote, Up to 100% Travel Required]
Job title: Brand Standards Coach - [Remote, Up to 100% Travel Required] in Springfield, IL at Papa John's
Company: Papa John's
Job description: This is a remote role that requires up to 90-100% travel. Candidates may reside anywhere within the state but must be located near a major or hub airport for ease of travel.Job Description Summary:The Brand Standards Coach (BSC) role is critical for elevating the growth and success of our franchise system. The BSC's primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. The BSC is also responsible for supporting New Restaurant Openings (NROs). The BSC builds influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement related to operational efficiency and profitability. The BSC is viewed as an invaluable resource while upholding core values and operational brand standards to protect and grow the Papa Johns brand. The BSC protects the Papa Johns brand by driving operational improvement through the ROIP process.Duties and Responsibilities:
Conduct ROIPs in restaurants to meet company goals for frequency
Understand, interpret, uphold, and enforce brand standards & operational policies and procedures
Support successful NROs
Perform franchise calibration visits as determined by the Brand Standards Department
Support the testing and roll-out of new products
Must be fluent in all aspects of the Management Development Program (MDP) and period promotion training; must conduct successful training of new team members for NROs
Influence improvement of operational results through restaurant optimization
Coach improvements in guest experience, product quality, training, and image to drive profitability
Provide hands-on training during evaluations, providing positive and constructive feedback as necessary
Efficiency in time and territory management ensuring all visits are completed within the timelines identified in the ROIP process
Communicate on any areas of improvement identified during restaurant visits
Schedule all travel in the most cost-effective manner
Complete all responsible administrative functions and requirements of the role in a timely manner
Education, Experience & Certifications:
High School Diploma or GED required; College degree preferred
Five to ten years of progressive operations management experience required
Experience working with franchisees preferred
Industry experience in restaurant operations preferred
Demonstrated knowledge of general math, P&L, and financial analysis skills
Demonstrated knowledge of cash controls, labor/transaction forecasting
Demonstrated flexibility and urgency in prioritizing and organizing projects
Proficient with FOCUS System or other points of sale system
Proficient with technology including Microsoft Office (Word, PowerPoint, Excel, Outlook); ability to read maps and use them for time and territory management
Completion of the Management Development Program (MDP)
Travel within region
Functional Skills/Position Requirements:
Ability to travel up to 90%, including weekends
Effectively utilize data to generate insights for operations excellence
Planning & Prioritization: highest impact, highest value
Strong financial & business acumen
Effective communication (written and oral) and strong presentation skills
Maintain a professional demeanor aligned with Papa Johns core values
Problem solving; ability to use rigorous logic to solve problems with innovative effective solutions
Advanced organizational skills, ability to effectively manage time, plan, and work independently with flexibility and minimal supervision
Ability to adapt to different situations and personalities with the ability to diffuse volatile situations should they arise
Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise with a desire for continuous learning
Ability to effectively communicate, inform, and influence within the organization
High volume mentality; driven to achieve company goals and objectives through continuous improvement
Our Values
EVERYONE BELONGS - Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING - Integrity, Character and Community
PEOPLE FIRST - Customer and Team member Focus
INNOVATE TO WIN - Think Differently and Lead Change
HAVE FUN - It's Pizza, It Has To Be Fun!
Our Core Competencies
CUSTOMER FOCUSED - Put the customer's needs first
RESULTS DRIVEN - Commit to achieving objectives
INNOVATIVE MINDSET - Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP - Engage in logical and systematic thinking
COLLABORATION - Work together in the most effective way
Papa Johns is an equal opportunity employer.
Expected salary:
Location: Springfield, IL
Apply for the job now!
Apply Now
Company: Papa John's
Job description: This is a remote role that requires up to 90-100% travel. Candidates may reside anywhere within the state but must be located near a major or hub airport for ease of travel.Job Description Summary:The Brand Standards Coach (BSC) role is critical for elevating the growth and success of our franchise system. The BSC's primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. The BSC is also responsible for supporting New Restaurant Openings (NROs). The BSC builds influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement related to operational efficiency and profitability. The BSC is viewed as an invaluable resource while upholding core values and operational brand standards to protect and grow the Papa Johns brand. The BSC protects the Papa Johns brand by driving operational improvement through the ROIP process.Duties and Responsibilities:
Conduct ROIPs in restaurants to meet company goals for frequency
Understand, interpret, uphold, and enforce brand standards & operational policies and procedures
Support successful NROs
Perform franchise calibration visits as determined by the Brand Standards Department
Support the testing and roll-out of new products
Must be fluent in all aspects of the Management Development Program (MDP) and period promotion training; must conduct successful training of new team members for NROs
Influence improvement of operational results through restaurant optimization
Coach improvements in guest experience, product quality, training, and image to drive profitability
Provide hands-on training during evaluations, providing positive and constructive feedback as necessary
Efficiency in time and territory management ensuring all visits are completed within the timelines identified in the ROIP process
Communicate on any areas of improvement identified during restaurant visits
Schedule all travel in the most cost-effective manner
Complete all responsible administrative functions and requirements of the role in a timely manner
Education, Experience & Certifications:
High School Diploma or GED required; College degree preferred
Five to ten years of progressive operations management experience required
Experience working with franchisees preferred
Industry experience in restaurant operations preferred
Demonstrated knowledge of general math, P&L, and financial analysis skills
Demonstrated knowledge of cash controls, labor/transaction forecasting
Demonstrated flexibility and urgency in prioritizing and organizing projects
Proficient with FOCUS System or other points of sale system
Proficient with technology including Microsoft Office (Word, PowerPoint, Excel, Outlook); ability to read maps and use them for time and territory management
Completion of the Management Development Program (MDP)
Travel within region
Functional Skills/Position Requirements:
Ability to travel up to 90%, including weekends
Effectively utilize data to generate insights for operations excellence
Planning & Prioritization: highest impact, highest value
Strong financial & business acumen
Effective communication (written and oral) and strong presentation skills
Maintain a professional demeanor aligned with Papa Johns core values
Problem solving; ability to use rigorous logic to solve problems with innovative effective solutions
Advanced organizational skills, ability to effectively manage time, plan, and work independently with flexibility and minimal supervision
Ability to adapt to different situations and personalities with the ability to diffuse volatile situations should they arise
Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise with a desire for continuous learning
Ability to effectively communicate, inform, and influence within the organization
High volume mentality; driven to achieve company goals and objectives through continuous improvement
Our Values
EVERYONE BELONGS - Diversity, Equity, Inclusion and Teamwork
DO THE RIGHT THING - Integrity, Character and Community
PEOPLE FIRST - Customer and Team member Focus
INNOVATE TO WIN - Think Differently and Lead Change
HAVE FUN - It's Pizza, It Has To Be Fun!
Our Core Competencies
CUSTOMER FOCUSED - Put the customer's needs first
RESULTS DRIVEN - Commit to achieving objectives
INNOVATIVE MINDSET - Open to new ideas and ways of doing business
STRATEGIC THOUGHT LEADERSHIP - Engage in logical and systematic thinking
COLLABORATION - Work together in the most effective way
Papa Johns is an equal opportunity employer.
Expected salary:
Location: Springfield, IL
Apply for the job now!
Apply Now