Bodily Injury Motor Claims Adjuster, UK

DescriptionAbout ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.Who you areHighly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims orgPassionate adjuster who cares about the customer and their experienceEmpathetic. You exercise empathy and patience towards everyone you interact withSense of urgency - at all times. That does not mean working at all hoursCreative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interestConflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversationalCurious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolutionAnti-status quo. You don’t just wish things were done differently, you action on itCommunicative. (we'd love to know what this means to you)And did we mention, you have a sense of humour. Claims are hard enough as it isWhat we needExperience dealing with:Efficient caseload management from inception to settlement, you’ll handle pre-litigated and litigated motor claims up to £25kKnowledge of working both the OIC and MOJ claims. Experience with Verisk/COA platform preferable Multi-jurisdictional exposure to cover England & Wales, Scotland and Northern IrelandA tenacious understanding of negotiating and settling credit hire claims Working with an MGA/Insurer/Reinsurer panel on referral, based on a delegated authority basisAttention to detail and the ability to provide quality interactions with stakeholders, clients and customers to the high standards required by our businessExcellent customer service skillsStrong organisational skills and the ability to prioritise your workloadAbility to work to system driven SLAs and workflowsStrong communication skills, both written and oralComfortable working in a fluid role in a fast paced environmentRequirements5+ years of experience in the insurance industry (motor), focusing on claims handling3+ years of experience in personal injury and credit hire claims handlingAbility to deal with delegated authority and client philosophiesCurious and motivated by problem solving and questioning the status quoDesire to engage in learning opportunities and continuous professional developmentBenefitsGenerous health-insurance packagePension plan with employer contributionsCompetitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!Industry Qualifications paid by us (after a qualifying period)Work from anywhere to facilitate your work-life balanceApple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!Additionally, we willListen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environmentAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!Originally posted on Himalayas

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