Billing & Payment Representative

Co-operators is a leading Canadian financial services co-operative committed to sustainability and community engagement. The Billing and Payment Representative will analyze client accounts, maintain records, process refunds, and respond to billing inquiries to ensure effective service delivery. Responsibilities Responding to incoming calls from clients, assisting with billing and payment inquiries and ensuring client interactions meet or exceed quality standards Administering clients’ payments and billing related changes, including payment arrangements, cheque deposits, credit card and online banking transactions Initiating contact with clients to collect outstanding receivables and processing payments or billing related changes in alignment with prescribed collection guidelines Reviewing system generated reports, investigating and resolving errors, and ensuring changes are documented in applicable systems Providing timely responses to all administrative inquiries, managing client complaints in a professional manner and ensuring any issues or concerns are escalated according to established protocols Skills You have experience in customer service, administration, billing or a related field You have completed post-secondary education This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English Having call center experience or numerical aptitude is an asset You have or are willing to complete the Foundations of Customer Service in a Financial Services Environment (ACS 100) course upon hire Benefits Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Company Overview As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. It was founded in 1945, and is headquartered in Guelph, Ontario, CA, with a workforce of 5001-10000 employees. Its website is