Bilingual (Spanish) Loss Mitigation/Collections Representative - Hybrid

Canvas Credit Union is dedicated to transforming financial services, focusing on education and support for their members. The Bilingual Loss Mitigation/Collections Representative is responsible for managing delinquent loan accounts, ensuring positive member relations, and providing ethical lending solutions in a high call volume environment. Responsibilities EDUCATE our members by providing information and support through trying times PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening PROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.) CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans REVIEW and process Right of Offset to eligible member accounts ADHERE to Credit Union policies and all relevant regulations in connection with collections activity COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements Skills Bilingual in Spanish Strong interpersonal skills Ability to connect with members in a professional and calm manner Ability to work independently Ability to work a flexible schedule Monday through Friday - 40 hours per week Manual dexterity - the ability to lift files and flex paperclips Ability to comply with Credit Union policies and all relevant regulations in connection with collections activity Ability to comply with Bank Secrecy Act (BSA) and other compliance requests and requirements Passion for helping others Desire for a career, not just a paycheck Experience in a fast-paced, high call volume work environment Experience in collections or loss mitigation Service excellence awards or recognition Benefits Medical/Dental/Vision Insurance Paid Vacation Paid Sick Time Paid Holidays Paid Wellness Day Paid Volunteer Time Flexible Spending Account Health Savings Account World Class 401(k) Plan Tuition Reimbursement Rate Discounts on Qualifying Loans May be eligible for incentives or discretionary bonus based on results Company Overview Canvas Credit Union is an experience financial services. It was founded in 1938, and is headquartered in Englewood, Colorado, USA, with a workforce of 501-1000 employees. Its website is