Bilingual Member Experience Representative - Remote

American Logistics Values Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork. About the Job As a Member Experience Rep, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to: • Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately • Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required) • Deliver a simple customer experience with every interaction • Trouble-shoot and problem solve situations that may be outside standard procedures • Become a knowledge expert Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends. Requirements American Logistics is proud to employ a diverse workforce. The experience and skills needed are: • Ability to demonstrate strong communication and interpersonal skills • Basic software and web knowledge, and the ability to pick up new technology quickly • Work well with others, and be willing to help team members • Ability to problem solve • High attention to detail • Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule What’s in it for You • Work-life balance – We offer set schedules that are flexible • Potential for advancement within the organization • Benefit Package that includes: • Medical insurance • Dental insurance • Vision insurance • Company paid life insurance • Company paid disability insurance • Paid Holidays • Paid Time Off • 401k Retirement Savings Plan (with Employer Match after 1 year of employment) • $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage) American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success. Job Type: Full-time Pay: From $15.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • On-the-job training • Paid time off • Referral program • Vision insurance • Work from home Application Question(s): • Do you have access to reliable internet service at your place of residence? • Are you a fluent Spanish speaker? • Were you referred to American Logistics by a current employee? If yes, please provide their full name. • Please provide the name and phone number of your most recent employer. • Do you have an up to date antivirus software installed on your computer? • Do you have access to a quiet area in your residence where you can take phone calls during your scheduled shift? • Do you have a computer/laptop running either Microsoft Windows 11, or Mac OS Sierra 10.12 or later? Work Location: Remote Apply tot his job