Senior Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants
About the position Responsibilities • Independently handling complex customer issues by reproducing cases, root cause analysis, and providing prioritization input • Demonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issues • Serving as an escalation point, owning resolution of the most complex, cross-organizational issues • Communicating directly with internal teams to investigate, define workarounds, and resolve defects • Providing advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms • Prioritizing issues using case management tools based on customer impact • Contributing to training and documentation for internal and external users • Automating standard procedures through scripting and data APIs to analyze high-volume transaction data • Proactively identifying solutions, communicating trends, and suggesting customer experience improvements • Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting • Driving continuous improvement and shaping support strategy and technology approach • Identifying emerging issues and influencing product prioritization through technical investigation Requirements • 6+ years of experience in technical troubleshooting or similar • 5+ years experience in demand or supply-side programmatic advertising • Desire to work in a customer-facing capacity to deliver technical implementations and solutions • Experience in technical writing or documentation • Proven track record of executing SQL queries, ranging from basic to intermediate levels, on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues • Deep understanding of the programmatic advertising business landscape, including the ad ecosystem components such as bidding engines, auctions, pixels, tag managers, and other technical elements to effectively diagnose and resolve complex, platform-related issues Nice-to-haves • Familiarity in scripting and programming, with experience in languages like Python/JS/Type Script/Java, to automate processes and develop custom solutions • Familiarity in working in Cloud eco system (e.g. AWS, Azure, etc.), Amazon Marketing Cloud (AMC), AAT, CAPI etc. • Ability to effectively call and integrate with various APIs to gather and leverage data for troubleshooting and problem-solving • Experience in working with diverse data formats, such as JSON and log files, to extract and analyze relevant information • Knowledge of business intelligence tools (e.g. QuickSight, Tableau) • Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners • Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines Benefits • Comprehensive medical, financial, and other benefits • Equity and sign-on payments as part of total compensation package Apply tot his job