Bilingual IT Support Specialist - Freelance, Remote
Job title: Bilingual IT Support Specialist - Freelance, Remote in USA at Magic
Company: Magic
Job description: Bilingual IT Support Specialist - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client via MagicCompensation: $7.00 / hourDescriptionAbout the Client
A leading West Coast-based payment processing company specializing in POS solutions for the restaurant industry. They provide comprehensive merchant services, including Clover POS systems, payment gateways, and online ordering platforms. Their commitment to excellent customer service drives their mission to help restaurants streamline their operations through innovative payment solutions.Why does this role exist?
This position is essential for providing dedicated technical support to our diverse merchant base and sales agents who rely on our POS systems and payment solutions. The role bridges the language gap between English and Spanish-speaking clients while ensuring smooth operations of their critical payment systems. We're seeking a technical professional who can deliver exceptional customer service while troubleshooting complex POS-related issues.The Impact you'll makeTechnical Support & Troubleshooting
Diagnose and resolve POS system issues
Provide real-time support for payment gateway challenges
Guide users through system configurations
Implement technical solutions for online ordering platforms
Customer Success
Deliver exceptional bilingual customer support
Build strong relationships with merchants and sales agents
Ensure minimal system downtime for clients
Document support interactions and solutions
System Management
Assist with POS setup and configuration
Monitor system performance
Implement updates and maintenance procedures
Maintain technical documentation
Skills, Knowledge and ExpertiseRequired:
Proven experience with POS systems and payment processing technology
Experience with Clover POS systems is a plus
Fluent in both Spanish and English (written and verbal)
Technical support or customer service experience
Strong problem-solving and troubleshooting skills
Ability to work US Pacific Time Zone hours
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
POS system expertise
Clover POS experience (preferred)
Payment gateway knowledge
Online ordering platforms expertise
Technical troubleshooting
Documentation skills
You should apply if…
You thrive in fast-paced technical support environments
You're passionate about helping businesses succeed
You enjoy solving complex technical problems
You're committed to delivering exceptional customer service
You can maintain composure under pressure
You're detail-oriented and organized
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
Monday to Friday, 9 AM to 6 PM PST (Pacific Standard Time)
Occasional weekend availability for urgent matters
40 hours per week
Compensation:
$7 per hour
No benefits package included
Benefits
Expected salary:
Location: USA
Apply for the job now!
Apply Now
Company: Magic
Job description: Bilingual IT Support Specialist - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client via MagicCompensation: $7.00 / hourDescriptionAbout the Client
A leading West Coast-based payment processing company specializing in POS solutions for the restaurant industry. They provide comprehensive merchant services, including Clover POS systems, payment gateways, and online ordering platforms. Their commitment to excellent customer service drives their mission to help restaurants streamline their operations through innovative payment solutions.Why does this role exist?
This position is essential for providing dedicated technical support to our diverse merchant base and sales agents who rely on our POS systems and payment solutions. The role bridges the language gap between English and Spanish-speaking clients while ensuring smooth operations of their critical payment systems. We're seeking a technical professional who can deliver exceptional customer service while troubleshooting complex POS-related issues.The Impact you'll makeTechnical Support & Troubleshooting
Diagnose and resolve POS system issues
Provide real-time support for payment gateway challenges
Guide users through system configurations
Implement technical solutions for online ordering platforms
Customer Success
Deliver exceptional bilingual customer support
Build strong relationships with merchants and sales agents
Ensure minimal system downtime for clients
Document support interactions and solutions
System Management
Assist with POS setup and configuration
Monitor system performance
Implement updates and maintenance procedures
Maintain technical documentation
Skills, Knowledge and ExpertiseRequired:
Proven experience with POS systems and payment processing technology
Experience with Clover POS systems is a plus
Fluent in both Spanish and English (written and verbal)
Technical support or customer service experience
Strong problem-solving and troubleshooting skills
Ability to work US Pacific Time Zone hours
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
POS system expertise
Clover POS experience (preferred)
Payment gateway knowledge
Online ordering platforms expertise
Technical troubleshooting
Documentation skills
You should apply if…
You thrive in fast-paced technical support environments
You're passionate about helping businesses succeed
You enjoy solving complex technical problems
You're committed to delivering exceptional customer service
You can maintain composure under pressure
You're detail-oriented and organized
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
Monday to Friday, 9 AM to 6 PM PST (Pacific Standard Time)
Occasional weekend availability for urgent matters
40 hours per week
Compensation:
$7 per hour
No benefits package included
Benefits
Expected salary:
Location: USA
Apply for the job now!
Apply Now