Bilingual Inbound Call Center Representative - Customer Support
Description
The Harris County Toll Road Authority (HCTRA) is seeking 20 Inbound Call Center Representatives located in northwest Houston. HCTRA focuses on improving mobility in the Greater Houston Metropolitan area through exceptional operation of urban toll highway systems, while maintaining a commitment to leadership, public service, and quality of life.
Company Culture and Environment
HCTRA is dedicated to excellence and public service, fostering a culture that emphasizes teamwork, community engagement, and a commitment to enhancing the quality of life for residents in the Greater Houston area.
Career Growth and Development Opportunities
Opportunities for professional development may arise as the organization grows, allowing employees to advance their careers in public service and urban management.
Detailed Benefits and Perks
While specific benefits are not detailed, working in a public service role typically offers stability, job security, and the chance to contribute positively to the community.
Compensation and Benefits
Competitive hourly wage
Paid time off for holidays
Opportunities for overtime pay
Why you should apply for this position today
This role provides a meaningful opportunity to engage with the community while supporting the mobility needs of the Greater Houston area. If you are looking for a stable job that allows you to make a positive impact, this position is for you.
Skills
Ability to handle a high volume of incoming calls
Proficiency in Spanish, Vietnamese, and Chinese
Strong communication skills
Computer proficiency
Typing skills of at least 35 words per minute
Attention to detail
Responsibilities
Answer inbound calls and assist callers with their EZ Tag accounts
Process toll violation payments
Qualifications
High school diploma or equivalent
Must have a clean criminal background check
Education Requirements
High school diploma or equivalent
Education Requirements Credential Category
High School Diploma
Experience Requirements
Experience handling billing inquiries and addressing changes in Spanish, Vietnamese, and Chinese
Experience in a call center or similar environment is preferred
Why work in Houston, TX
Houston is a vibrant city known for its diversity and economic opportunities. With a thriving job market, ample cultural experiences, and a rich culinary scene, Houston offers an exciting lifestyle that combines career growth with personal fulfillment.
Apply Now
The Harris County Toll Road Authority (HCTRA) is seeking 20 Inbound Call Center Representatives located in northwest Houston. HCTRA focuses on improving mobility in the Greater Houston Metropolitan area through exceptional operation of urban toll highway systems, while maintaining a commitment to leadership, public service, and quality of life.
Company Culture and Environment
HCTRA is dedicated to excellence and public service, fostering a culture that emphasizes teamwork, community engagement, and a commitment to enhancing the quality of life for residents in the Greater Houston area.
Career Growth and Development Opportunities
Opportunities for professional development may arise as the organization grows, allowing employees to advance their careers in public service and urban management.
Detailed Benefits and Perks
While specific benefits are not detailed, working in a public service role typically offers stability, job security, and the chance to contribute positively to the community.
Compensation and Benefits
Competitive hourly wage
Paid time off for holidays
Opportunities for overtime pay
Why you should apply for this position today
This role provides a meaningful opportunity to engage with the community while supporting the mobility needs of the Greater Houston area. If you are looking for a stable job that allows you to make a positive impact, this position is for you.
Skills
Ability to handle a high volume of incoming calls
Proficiency in Spanish, Vietnamese, and Chinese
Strong communication skills
Computer proficiency
Typing skills of at least 35 words per minute
Attention to detail
Responsibilities
Answer inbound calls and assist callers with their EZ Tag accounts
Process toll violation payments
Qualifications
High school diploma or equivalent
Must have a clean criminal background check
Education Requirements
High school diploma or equivalent
Education Requirements Credential Category
High School Diploma
Experience Requirements
Experience handling billing inquiries and addressing changes in Spanish, Vietnamese, and Chinese
Experience in a call center or similar environment is preferred
Why work in Houston, TX
Houston is a vibrant city known for its diversity and economic opportunities. With a thriving job market, ample cultural experiences, and a rich culinary scene, Houston offers an exciting lifestyle that combines career growth with personal fulfillment.
Apply Now