Bilingual Inbound Call Center

About the position

The Bilingual Inbound Call Center position is a full-time remote role focused on assisting new and existing patients in scheduling appointments at dental offices. The ideal candidate will possess excellent communication skills, a warm and friendly disposition, and the ability to multitask effectively while handling inbound calls. This role requires a commitment to providing exceptional patient service and maintaining accurate appointment scheduling.

Responsibilities
• Delight patients and families by creating a kind, gracious, and caring environment.
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• Answer telephone calls in a timely and professional manner.
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• Maintain quality while consistently meeting minimum expectation levels.
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• Accurately schedule and cancel patient appointments, inputting correct patient data into systems.
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• Follow scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
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• Promote a 'team first' attitude through positive relationships and communication with coworkers.
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• Effectively converse in Spanish while entering information into systems in English.

Requirements
• High School diploma or equivalent.
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• 1 year of experience using both English and Spanish languages in a professional and/or contact center capacity.
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• Basic computer skills.

Nice-to-haves
• 1 year of dental experience.
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• Experience with Genesys and Google Workspace.
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• Advanced computer skills.
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• Telephone experience.

Benefits
• Medical, dental, and vision insurance with company contribution.
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• Life Insurance.
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• Flexible spending (health and dependent care) account.
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• Paid Time Off & 6 paid holidays off.
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• Employee Stock Ownership Plan.
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• 401K.
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• Daily Pay.
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• Professional development assistance.
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• Employee assistance program.

Apply Now

Apply Now