Bilingual Human Resources Practitioner

Accenture is a leading global professional services company that helps businesses optimize their operations and enhance services. The Bilingual Human Resources Practitioner will support Pension & Benefits administration, manage benefit deduction rates, and facilitate team training and communication.ResponsibilitiesManage all benefit deduction rate maintenance and/or configuration changes including any necessary testing, working in conjunction with our People Process & Technology teamReview of new or ratified Collective Bargaining Agreements for any additions or revisions to benefit and pension plans; both company sponsored and union trust. Document all specifications for configuration, liase with LR where language is not clearCommunicate requirements for configuration, coordinate testing and provide sign off/approvalWork with LR and HR in regard to any colleague or business lead communication requirementsSupport the team; ensure daily tasks of the team are executed within the company’s standard operating procedures and service level agreement. Assisting with Workday Tasks, To Dos, Review Document, and Approval steps when volumes are high and additional resources are neededFacilitate knowledge transfer, training and mentoring of administration team. Providing direction on process requirements and promoting efficiencies where possibleInvestigate to determine root cause for issue and downstream impacts. Find solutions to complex issues, using judgement to identify the correct solutions and understanding the impact on other departments. Communicate requirements for configuration, coordinate testing and provide sign off/approval. Work with LR and HR in regard to any colleague or business lead communication requirementsManage escalations of Service Now tickets & inquiries that come through via email or the call centre which have received a tier 1 or 2 response and require further action/informationAnalyze different processes through flow charting and create process documentationsRecommend and execute process improvement and identify opportunities to attain efficiencies; seek opportunities to existing processes within the role/assigned tasksAssist in reviewing and revising ICC Narratives and controlsSupport the manager in managing the team and promoting teamworkAssist in the hiring process, training and development of colleaguesSupport the manager in providing feedback on colleagues’ performanceBuild collaborative relationships within the work group to facilitate the flow of information; develop and maintain internal/external business relationshipsHandle internal and external communication through conference calls and drive the discussion to understand the process and resolve issues with different business unitsDemonstrate commitment; continuously contribute to ideas and remain open to other's opinions; seek to understand others motivation CommunicationShare and present relevant information; organize ideas and present information as requestedSolve issues with medium to high complexity independently; assume personal responsibility and accountabilityEffectively coach team members; ensure completed work is in line with expectations; establish discipline within processes by setting up controls and deadlinesAlign own action plan with team goals and objectives; demonstrate understanding of organization's missions and strategiesPrepare and/or analyze periodic departmental scorecardPrepare and analyze ad hoc reports as requested by the business; transform data into insight; make recommendations to support and drive business operations and strategic decision-makingAttending weekly Huddles and Town Halls and being presentBe proactive with raising issues and questions (and bring solutions to the table when you can)Monitor projects / process improvement initiatives statusKeep colleagues informed about the organization (and bring colleagues into organization-wide decision-making)Stand behind the organization’s decisions and work toward their realization, even if you would have chosen a different direction, but speak up when you feel things are not rightReceiving and applying constructive feedbackAbility to provide constructive feedback to manger and peersSupport the team, be the go-to for questions, issues, and escalationsFacilitate knowledge transfer, training and mentoring of administration teaProviding direction on process requirements and promoting efficiencies where possibleInvestigate to determine root cause for issue and downstream impacts. Find solutions to complex issues, using judgement to identify the correct solutions and understanding the impact on other departmentsCommunicate requirements for configuration, coordinate testing and provide sign off/approval. Work with LR and HR regarding any colleague or business lead communication requirementsSkills1-3 years of experience in Pensions and Benefits/HR fieldBilingual in French and English, strong communication skills, written and verbal in both languagesA Post Secondary education is requiredAbility to work toward a future vision / state without having all necessary detailAbility to interact with all levels with comprehensive consultative, partnering, facilitating, and influencing/negotiating skillsStrong integrity with ability to maintain confidentiality and manage highly sensitive informationSuperior written and verbal communication skillsStrong analytic skills and superior ability to problem-solveHighly motivated, self-starter, requiring little directionStrong emphasis on analytics and project/initiative management; meeting all deadlines and targetsLearn and understand policies, systems, and proceduresCompany OverviewAccenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations. It was founded in 1989, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https://www.accenture.com.



Apply To This Job