Bilingual Customer Support & Leads Outreach (ZR_23778_JOB)

This is a remote position.Job Highlights:Contract: Independent ContractorSchedule:20 hours/week - Potential for increased hours after 3 month periodAligned with North American business hoursClient Time zone: Vancouver (PST)Responsibilities:Handle voice-based customer support in both English and SpanishManage administrative tasks and executive support dutiesProcess customer inquiries and provide resolutionPerform general administrative functionsReach out to customers to:Schedule meetings with the project manager and Collect necessary information to start the projectLog customer interactions in the CRM system and Capture new leads in the CRM systemContact leads to schedule meetings to discuss their projects (no sales involved)Create actionable tasks based on Word documentsFollow up on tasks to ensure progress and identify any blockersPrepare and share summaries including:Current project status,Next steps,Challenges,Areas that need support to move forwardRequirementsFluent in English and Spanish (verbal and written)Strong customer service backgroundAdministrative experienceProfessional phone mannerExcellent organizational skillsStrong multitasking abilitiesExperience with Microsoft 365, Google calendar and WhatsAppExperience with Hubspot CRM is a plus but not required.Benefits Independent Contractor Perks: Permanent work from homeImmediate hiringSteady freelance job Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. ZR_23778_JOBOriginally posted on Himalayas

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