Bilingual Customer Support Analyst, Rosetta Stone (Spanish)

IXL Learning is a leading EdTech company that develops personalized learning products for millions globally. They are seeking a Bilingual Customer Support Analyst to provide exceptional service and technical support to Rosetta Stone language learners, assisting with subscription, billing, and technical inquiries.ResponsibilitiesDeliver exceptional service and technical support to customers, ensuring a positive and professional experienceDevelop and maintain in-depth product expertise to effectively assist learners and resolve issuesAnalyze, diagnose, and troubleshoot technical support requests from users in a timely mannerCommunicate key product features, updates, and solutions clearly via email and phoneCollaborate with Product, Engineering, and Account Management teams to identify solutions for customer issuesDocument all customer interactions in internal CRM systems, maintaining accurate records and tracking recurring issues impacting usersMaintain a high level of professionalism while managing multiple customer requests efficientlySuccessfully complete assigned projects and support initiatives within established timelinesSkillsBachelor's Degree1+ years experience in a customer-facing role in a corporate settingStrong written and verbal communication skillsFluent Spanish speaking, reading and writing skills are requiredExcellent analytical, diagnostic and troubleshooting skillsAbility to prioritize tasks and work efficientlyEnergetic and positive person who works well both independently and in a collaborative group settingDetail-oriented and exceptionally organizedQuick learner who demonstrates initiativeBenefitsBenefitsCompany OverviewAt IXL Learning, we are passionate about improving learning for all. It was founded in 1996, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.ixl.com/.



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