Bilingual Customer Service Representative – English & Spanish (Water Services Division – Level 7-1)

Join arenaflex as a Bilingual Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in environments where your language skills can make a real difference in people's lives? arenaflex is currently seeking a dedicated and professional Bilingual Customer Service Representative to join our dynamic water services division. In this role, you will serve as the frontline ambassador for our organization, interacting with customers in both English and Spanish to address inquiries, resolve concerns, and ensure satisfaction with our essential utility services.

At arenaflex, we understand that our customers are the heart of everything we do. As a Customer Service Representative, you will play a pivotal role in maintaining our reputation for reliability, responsiveness, and excellence in customer care. This is an excellent opportunity for individuals who enjoy problem-solving, possess strong communication skills, and want to contribute to their community by ensuring residents have access to clean, reliable water services.

What You'll Do

As a Customer Service Representative at arenaflex, your primary responsibility is to deliver outstanding service to every customer who reaches out to us. Your days will be diverse and engaging, requiring you to switch between various tasks seamlessly while maintaining attention to detail and professionalism. Here's what you can expect:

Customer Inquiry Management

Receive, research, and resolve customer inquiries, complaints, and requests with urgency and accuracy
Address concerns related to rates, policies, practices, procedures, and our comprehensive range of products and services
Respond to customer questions about payments, account balances, and usage patterns with clear, helpful explanations
Navigate complex customer situations with empathy, patience, and professionalism


Account Administration

Research, analyze, and update customer account information to ensure accurate billing and collections
Correct errors on customer accounts, billing data, or metering data as needed
Establish new accounts and administer services and programs for incoming customers
Apply credit policies in accordance with arenaflex's established guidelines and procedures


Operations and Coordination

Prepare various entries, reports, and statistics as required by management
Initiate and complete appropriate field orders and investigations based on customer requests
Process, direct, and dispatch field personnel to complete work orders efficiently
Handle customer outage contacts and enter trouble orders promptly to ensure rapid response
Perform cashiering duties, including accepting payments and preparing bank deposits
Conduct daily operations of business offices in the absence of a supervisor


Customer Education and Support

Inform customers about water ordering and delivery procedures and terminology
Maintain and file customer information and records accurately
Coordinate work with internal departments to accomplish tasks effectively
Assist other representatives and perform additional duties as assigned


What We're Looking For

We're seeking candidates who are ready to make a meaningful impact in our organization and in the lives of our customers. To succeed in this role, you'll need to demonstrate the following qualifications and competencies:

Essential Requirements

Fluency in both English and Spanish – You must be able to communicate effectively in both languages, both verbally and in writing, to serve our diverse customer base
Experience as a Customer Services Representative, Customer Services Representative Trainee, Administrative Clerk, or General Clerk – or equivalent experience in a customer-facing role
Exceptional communication skills with the ability to tactfully converse with customers and employees at all levels
Strong listening, analytical, and interpersonal skills to understand customer needs and provide appropriate solutions
Ability to read and interpret customer account information accurately
Capacity to adhere to policies and procedures while exercising good judgment
Strong organizational skills and attention to detail
Proficiency with computer systems and the ability to learn new software quickly


Preferred Qualifications

Experience in a hybrid work environment is preferred, demonstrating adaptability to different work settings
Previous experience in the utility industry or a similar regulated service environment
Familiarity with billing systems and customer relationship management software
Knowledge of credit policies and collections procedures


Why arenaflex?

At arenaflex, we believe that our employees are our most valuable asset. That's why we're committed to providing a comprehensive benefits package that supports your wellbeing, financial security, and professional growth. When you join our team, you'll enjoy:

Financial Security

Pension Plan – Provided at no cost to you, ensuring your retirement is secure
401(k) Plan – With generous employer matching to help you build savings
Short and Long-Term Disability Plans – Protecting you and your family when you need it most


Health and Wellness

Medical, Vision, Dental, and Life Insurance – Available from your first day of employment
Wellness Programs – Including access to recreation and fitness facilities to support your physical health


Time Off and Leave

Over 200+ Hours of PTO – Including vacation days, holidays, floating holidays, and sick leave
Parental Leave – Up to 4 weeks to support your growing family
Adoption Assistance – Helping families grow through adoption


Professional Development

Tuition Assistance – For both undergraduate and graduate programs to support your career advancement
Employee Resource Groups – Ten groups dedicated to career development, community service, and networking
Opportunities for growth and advancement within the organization


Our Culture

arenaflex is more than just a workplace – we're a community committed to excellence in service. Our culture is built on integrity, teamwork, and a genuine commitment to serving our customers and communities. We value diversity and believe that our differences make us stronger. When you join arenaflex, you'll become part of a team that supports one another, celebrates achievements, and works together to overcome challenges.

We understand that work-life balance is essential, and we strive to create an environment where you can thrive both professionally and personally. Our collaborative atmosphere encourages open communication, creative problem-solving, and continuous improvement. You'll have the opportunity to make a real difference in your community while building a rewarding career.

Ready to Make a Difference?

If you're ready to embark on a fulfilling career where your bilingual skills can shine, where your contributions truly matter, and where you'll be supported every step of the way, we encourage you to apply for this exciting opportunity. Join arenaflex and become part of a team that's dedicated to delivering exceptional service to every customer, every day.

Don't miss this chance to grow with an industry leader while making a positive impact in your community. We look forward to receiving your application and learning how you can contribute to our continued success!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.