Bilingual Customer Service and Sales Representative - Spanish-English Remote in CT, NH, ME
About the position Responsibilities • Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs. • Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up. • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner. • Identify additional needs customers may have and help them to upgrade products or services. Requirements • Bilingual in English and Spanish. • Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam. • High speed internet (>25 mbps download and 10 mbps upload). • Minimum six (6) months sales experience. • Integrity to follow HIPAA guidelines on maintaining patient privacy. • Strong customer service orientation (empathy, compassion and listening skills). • High school diploma or equivalent. • Strong computer navigation skills and experience, as this role is 100% remote. Benefits • Supportive of your career and professional development. • An inclusive culture and community minded organization where giving back is encouraged. • A global team of curious lifelong learners guided by our company values. • FREE licensing course (and you'll be paid for your time to boot). • All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer. • A base wage of $16/hr ($17/hr in CT) while studying for your state exam. • Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses. • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Apply tot his job