Bilingual Contact Center Specialist Remote
About the position Responsibilities • Serve credit union membership by providing service and information via telephone or other forms of correspondence. • Accurately verify members and be on the frontline of fraud prevention. • Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution. • Act as a liaison between the member and back-office departments within the credit union, owning the member relationship. • Assist members with complex problems to provide resolution and proper follow-up. • Provide routine account maintenance and process account transactions per member request. • Provide technical support to members for digital banking and online account opening. • Educate members on the most efficient way to do their business with the credit union. • Advance member lives through active listening to member needs and offering solutions through the credit union products and services. • Ensure that all credit union members and employee-related business are kept in the strictest confidence. Requirements • Experience in customer service and call center communication. • Bilingual in Spanish and English. • Ability to multi-task while using computer programs. • Strong problem-solving skills and ability to provide one-call resolution. Nice-to-haves • Experience with loan servicing and account opening. • Knowledge of digital banking and fraud prevention. Benefits • Internal mobility program • Opportunities for advancement • Paid time off • Paid training Apply tot his job Apply tot his job