Bilingual Consumer Care Specialist (Debt Collection Agent)

Phillips & Cohen Associates, Ltd. is a recognized leader in compassionate engagement services, seeking motivated candidates to join their team. The role involves communicating with consumer representatives to address delinquent credit portfolios, requiring professionalism and customer service skills. Responsibilities Applying polite and customer-service-focused communication that adheres to federal and state guidelines on every call Attempting to resolve account balances by engaging with consumers to determine the best possible arrangement Partnering with Team Lead and/or Operations Managers to solve unique and/or complex matters Working collectively and supporting each other to ensure top-of-the-line customer and quality service Skills Customer service and/or call-center experience Computer proficiency, including Microsoft software applications, the ability to multi-task across multiple applications, and navigate between multiple screens, etc Assertive, clear, and concise written and verbal communication skills Ability to adhere to a regulated and structured work environment, including reading scripts Customer-service-focused with sensitivity to individuals experiencing grief and loss High school diploma or equivalent Bilingual fluency in French and English required Benefits Access to PCA’s Global Career Path for employee development. Competitive benefits package which includes Medical, Dental & Vision. VRSP program with PCA matching part of employee contributions. Paid Time Off. Casual dress code. Free on-site parking. Free access to on-site gym. Company Overview Phillips & Cohen Associates is a financial services company providing debt management and bankruptcy solutions. It was founded in 1997, and is headquartered in Wilmington, Delaware, USA, with a workforce of 201-500 employees. Its website is