Bilingual Benefit Enrollment Specialist

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit focused on building economic and racial equity. The Bilingual Benefit Enrollment Specialist will provide client-centered guidance to assist individuals in navigating public benefit applications, ensuring they receive the necessary support to secure and maintain benefits.ResponsibilitiesSupporting the Denver CEDP Office (as needed), the role involves conducting client intake assessments to determine eligibility for both internal and external services. These services include, but are not limited to, rental assistance (such as Temporary Rental and Utility Assistance and Colorado Emergency Rental Assistance), housing counseling, utility assistance, and eviction preventionProvide trauma-informed assessments and individualized benefit planning, helping clients navigate SSI, SSDI, SNAP, and related supportsFacilitate access for eligible participants in the Digital Equity Grant programs to vital digital tools and educational resources, including but not limited to cell phones and laptopsGuide clients through the full application process, including documentation gathering, submission, and ongoing follow-upEducate clients on eligibility, timelines, and how multiple benefits interact to support overall stabilityMaintain consistent engagement with clients to ensure progress and prevent application drop-offCoordinate with internal teams and external partners to deliver integrated housing, legal, and financial supportAdvocate on behalf of clients with benefit agencies to resolve issues, delays, or denials. In cases where applications are denied, connect clients with our Benefits Attorney for legal assistanceDocument all services and outcomes in HMIS/CRM systems, ensuring compliance and audit readinessTrack application statuses, deadlines, and recertifications to prevent interruptions in benefitsStay current on policy changes and contribute to program improvements, SOPs, and quality assurance effortsEnsure equitable, culturally responsive service delivery, including outreach, language access, and support for high-barrier populationsSkillsA minimum one year of experience in assisting clients in applying for public benefit programs, with a specific focus on SSI, SSDI, SNAP, and tax benefitsBilingual (Spanish & English proficiency), requiredAvailable at least 2 in-person days a week, at the CEDP Denver office, working closely with office support staff to ensure clients receive services where they need them mostDemonstrated dedication to providing exceptional client service, with a focus on assisting households in need of public benefitsProven ability to test and learn from processes and develop new program procedures in a startup environment that requires rapid adaptation to change with minimal supervisionProficiency in managing and organizing sensitive documentation, both medical and household-related, to support benefit applicationsStrong technical skills, including the ability to navigate an agile environmentA flexible work style that allows for rotation between the CEDP office and community clinics with partner organizations, offering accessibility and convenience to clientsCapacity to make referrals to other agencies and organizations to provide clients with supplementary services that may be requiredSuccessful candidates for this role will demonstrate a strong commitment to empowering clients, a thorough knowledge of public benefit programs, and the ability to navigate complex application processes, all while fostering a sense of community engagement and supportOrganizational skills and attention to detail to manage a caseload efficientlyComfort with ambiguity in a fast-paced, all hands-on-deck environmentAbility to work collaboratively with people of diverse personal and professional backgrounds with a focus on social, racial justice, and equityA social work background is a plus, expertise in the application and enrollment processes for these programs, including the required documentation and eligibility criteriaKnowledge and experience handling requests for additional information and communication with the Social Security Administration (SSA)BenefitsFlexible time offBenefits package (including medical, dental, vision)401(k)Technology stipend of $720 per year$2,000 salary differential per year added to the salary gradeCompany OverviewWe partner with low-income and working people to build economic and racial equity. It was founded in 2020, and is headquartered in Denver, CO, US, with a workforce of 51-200 employees. Its website is https://www.cedproject.org.



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