Bilingual Administrative Support Specialist

Job Description: • Provide comprehensive administrative and coordination support to ensure smooth daily operations for the team. • Conduct welcome calls with new clients using prepared scripts, ensuring all required details are captured and documented accurately in Salesforce. • Send documents to clients for review and signature, track completion status, and follow up as needed to ensure timely submission. • Maintain and update client records and task logs in Salesforce, ensuring all information is current, complete, and compliant with internal guidelines. • Assist with formatting client documents, organizing digital files, and maintaining clear naming and folder structures across shared drives. • Track ongoing client processes, flag incomplete or delayed documentation, and communicate status updates to team members via Slack or email. • Schedule follow-up appointments, reminders, or check-in calls, and coordinate communication between clients and internal departments. • Perform light data entry and maintain accuracy in digital documentation to support reporting and audit readiness. • Participate in weekly team meetings via Zoom, share progress updates, and raise any issues or bottlenecks encountered in client processes. • Support other administrative functions as assigned, ensuring flexibility in assisting with new projects or workflow adjustments. • Write and send newsletters featuring listings, updates, and team news • Collaborate with agents to keep marketing aligned with their brand and goals • Keep websites and online listings up to date Requirements: • You have experience in administrative support, client onboarding, or customer service • You’re bilingual (English and Spanish) and communicate clearly and professionally in both languages • You’re confident using CRMs (like Salesforce), spreadsheets, and other cloud-based tools • You’re highly organized and can keep track of multiple clients, tasks, and deadlines with ease • You’re detail-oriented and take pride in maintaining accuracy and consistency in documentation • You’re proactive, resourceful, and comfortable following up to keep processes on schedule • You’re self-managed, reliable, and thrive in a remote work environment • You’re a team player who values clear communication and keeping operations running smoothly • You are willing to work in a US time zone schedule. Benefits: • We pay you fairly and on time • We provide prepaid HMO coverage for your peace of mind • We help you grow with tools, training, and honest feedback • We celebrate your wins • And above all, we actually care Apply tot his job