Banking Services Operations Associate V-Commercial Lending Quality Control (Hybrid)

Overview: Completes all core operational activities within Commercial Lending Quality Control team, while ensuring adherence to Department procedures, Corporate policies, Compliance, Audit and legal requirements. Primary Responsibilities: Complete complex level review, analysis and interpretation of legal Bank documentation over all disciplines. Respond to or initiate complex, non-standardized requests to internal business partners. Respond to and/or resolve mid to high-level escalations and special requests across all disciplines. Research and provide follow-up to escalated issues. Interact with vendors. Assist with cross-training of basic and mid-level core disciplines. Provide shadowing and coaching to team associates under guidance and supervision of management. Complete cross-training in all disciplines/functions of team and serve as back up for multiple team functions as required. Utilize and challenge mid to high level internal procedures across the Department. Create and modify Departmental procedures as needed. Utilize multiple Bank systems and applications. Serve as back-up to Group Leader under management supervision. Run and create business reports. Interact with internal and external business partners and management Assist with management requests providing support for Department audits as requested. Work with Compliance and Risk on various initiatives. Onboard and/or train and coach newly hired Associates. Participate in projects related to responsibilities. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Education and Experience Required: Associates’ degree and a minimum of 2 years’ related work experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 2 years’ related work experience Education and Experience Preferred: Bachelor’s degree Minimum of 3 years’ experience within quality assurance or quality control Minimum of 3 years’ experience reviewing legal or loan documentation Work Location: This position is hybrid, reporting onsite weekly to M&T Center in Buffalo, NY. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the diverse communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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