Customer Success Engineer, Singapore

Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.Why You’ll Love This RoleThe Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives.As An Active Member Of Our Team, You Will…Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansionBecome the trusted Cribl expert as customers build out observability pipelines to transform data in their organizationEstablish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customersCommunicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metricsDrive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route dataClear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customerKeep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customerContinually inspire, mentor, and coach team members as an integral piece of the Customer Experience organizationWe are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hoursIf You’ve Got It - We Want ItMinimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and valueA customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customersProven track record and experience working with large complex enterprises and developing relationships in a high growth environmentExperience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycleProven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomesQuick learner with good technical and problem-solving skillsAdministration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHatWorking knowledge of major cloud providers (AWS, Azure, GCP)Loves talking to customers and solving problemsExperience working remotelyFluent speaking and writing skills in EnglishWillingness to travel as needed (up to 25%)You live in SingaporeBring Your Whole SelfDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us. Originally posted on Himalayas

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