Banking Services Operations Associate IV-Commercial Lending Quality Control (Hybrid)

M&T Bank is a financial institution seeking a Banking Services Operations Associate IV for their Commercial Lending Quality Control department. The role involves completing core operational activities, ensuring compliance with policies, and providing support for audits and escalated issues. Responsibilities Complete advanced level review, analysis and interpretation of legal Bank documentation over all disciplines Respond to or initiate standard and non-standardized requests to internal business partners Respond to or resolve mid-level escalations and special requests across all disciplines. Research and provide follow-up to escalated issues Assist with cross-training of basic and mid-level core disciplines Provide low level shadowing and coaching to entry level team associates under guidance and supervision of management. Complete cross-training in all disciplines/functions of team and serve as back up for multiple team functions as required Utilize and challenge mid to high level internal procedures across the Department. Modify Departmental procedures as needed Utilize multiple Bank systems and applications Serve as back-up to Group Leader under management supervision Run and create business reports Interact with internal business partners and management Assist with management providing support for Department audits as requested Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management Promote an environment that supports belonging and reflects the M&T Bank brand Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable Complete other related duties as assigned Skills Associate's degree and a minimum of 1 year' related work experience, or in lieu of a degree, a minimum of 3 years' higher education and/or work experience, including a minimum of 1 years' related work experience Bachelor's degree Minimum of 2 years' experience within quality assurance or quality control Minimum of 2 years' experience reviewing legal or loan documentation Company Overview Great companies have an enduring sense of purpose. It was founded in 1856, and is headquartered in Buffalo, New York, US, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship M&T Bank has a track record of offering H1B sponsorships, with 116 in 2025, 113 in 2024, 84 in 2023, 103 in 2022, 42 in 2021. Please note that this does not guarantee sponsorship for this specific role.