Backup Care Specialist

Care.com is a consumer tech company dedicated to solving the challenge of finding great care for loved ones. The Backup Care Specialist role involves providing customer service support for clients with backup care needs, assessing eligibility, and coordinating care arrangements while ensuring high client satisfaction.ResponsibilitiesProvide top-notch customer service to all clients and providersEnsure the achievement of high client satisfaction by providing attentive listening around the client’s specific needs and educating the client on his/her benefits optionsConduct research and provide backup care referrals when handling fulfillment requestsEnsures the highest quality of client satisfaction by meeting the company standards for production and qualityCollaborate and communicate effectively with the internal teamUtilize and document case information in LifeCare’s CRM databaseLog, track, and document all support issues by utilizing the call-tracking software toolsMaintain department and individual standards for performanceConsistently meeting call center metric standards for average speed to answer, service level agreements, and abandon rates to guarantee highest quality of customer satisfactionProcess Backup Care reimbursement requests as neededSkillsTop-notch customer service skills are requiredStrong attention to detail and adherence to call center metricsOutstanding analytical, organizational, and time management skillsExcellent written and oral communication; demonstrated active listening and interpersonal skillsExcellent computer literacy and keyboarding skillsAssociate's or Bachelor's Degree preferredFamiliarity or experience in a child care and/or adult care settingBenefitsHealth insurance coverageLife, and disability insuranceA generous 401K employer matching programPaid holidaysPaid time off (PTO)Company OverviewCare.com is where families go to find care and where caregivers go to find meaningful work. It was founded in 2006, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.care.com.Company H1B SponsorshipCare.com has a track record of offering H1B sponsorships, with 17 in 2025, 8 in 2024, 21 in 2023, 20 in 2022, 25 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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