Back Office Support Engineer (US Remote)
About the position
Responsibilities
• Accurately document product issues and convey workarounds and fixes to customers.
• Handle escalated customer issues and see problems through to resolution.
• Follow procedures for internal escalation of issues to the appropriate internal teams.
• Document solutions to problems that are known to involve extensive research.
• Develop and maintain a deep understanding of Mobile Video products and services.
• Be available after-hours to provide support to Front Office on a rotational basis (6-8 on call rotations per year).
• Provide inbound phone support as required.
• Travel as needed.
Requirements
• 3+ years of technical support experience
• Minimum high school diploma or equivalent
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Nice-to-haves
• Hardware, Software and Networking troubleshooting.
• RAID technologies and Virtual Disks.
• SQL Server queries and updates.
• Windows Server 2008 to current version; Windows Desktop.
• Linux distributions; Red Hat, CentOS.
• Azure Cloud and containers.
• Active Directory, DNS.
• Routers, switches, VLANs, VPN, DHCP, TCP/IP.
• Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
• Internet protocols and certificates (HTTPS, SSL/TLS, etc.).
• Excellent phone presence required for troubleshooting.
Benefits
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
Apply Now
Apply Now
Responsibilities
• Accurately document product issues and convey workarounds and fixes to customers.
• Handle escalated customer issues and see problems through to resolution.
• Follow procedures for internal escalation of issues to the appropriate internal teams.
• Document solutions to problems that are known to involve extensive research.
• Develop and maintain a deep understanding of Mobile Video products and services.
• Be available after-hours to provide support to Front Office on a rotational basis (6-8 on call rotations per year).
• Provide inbound phone support as required.
• Travel as needed.
Requirements
• 3+ years of technical support experience
• Minimum high school diploma or equivalent
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Nice-to-haves
• Hardware, Software and Networking troubleshooting.
• RAID technologies and Virtual Disks.
• SQL Server queries and updates.
• Windows Server 2008 to current version; Windows Desktop.
• Linux distributions; Red Hat, CentOS.
• Azure Cloud and containers.
• Active Directory, DNS.
• Routers, switches, VLANs, VPN, DHCP, TCP/IP.
• Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
• Internet protocols and certificates (HTTPS, SSL/TLS, etc.).
• Excellent phone presence required for troubleshooting.
Benefits
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
Apply Now
Apply Now