AWS Managed Services Engineer / Cloud Operations Partner (AU TIME)

AWS Managed Services Engineer / Cloud Operations Partner (MUST BE AVAILABLE DURING AUSTRALIAN EASTERN STANDARD TIME) Role Summary We are seeking an experienced AWS Managed Services Engineer (individual or managed services provider) to design, implement, secure, and operate our cloud infrastructure on Amazon Web Services (AWS). This role is critical to ensuring our healthcare SaaS platform is secure, scalable, compliant, and production-ready. The successful candidate will act as a long-term cloud partner, owning AWS architecture, security, reliability, and cost optimisation. Key Responsibilities Cloud Architecture & Implementation Design and maintain scalable, fault-tolerant AWS architectures for a multi-tenant SaaS platform Implement and manage: VPCs, subnets, route tables, NAT gateways EC2, ECS/Fargate or Lambda-based workloads RDS (PostgreSQL), DynamoDB (where applicable) S3 (documents, media, lifecycle policies) Support dev, UAT, and production environments Security & Compliance (High Priority) Implement AWS security best practices: IAM roles, least-privilege access KMS encryption (at rest & in transit) Secrets Manager / Parameter Store Configure: WAF, Shield, Security Groups, NACLs CloudTrail, GuardDuty, AWS Config Support compliance requirements relevant to healthcare platforms: HIPAA-aligned controls SOC 2 readiness Australian data residency where required Identity & Application Integration Integrate AWS services with: Amazon Cognito (user pools, identity pools, JWT validation) External IdPs if required Support backend APIs (e.g. .NET APIs) hosted on AWS Assist with API Gateway, ALB, and reverse proxy patterns DevOps & Automation Build and maintain CI/CD pipelines (GitHub Actions, AWS native tools, or equivalent) Infrastructure as Code (IaC): Terraform or AWS CloudFormation Automate: Environment provisioning Backup and recovery Scaling policies Monitoring, Reliability & Cost Optimisation Implement monitoring and alerting using: CloudWatch (logs, metrics, alarms) Application-level monitoring Design backup, DR, and high-availability strategies Proactively manage and optimise AWS costs: Cost Explorer Budgets and alerts Storage lifecycle policies Operational Support Ongoing platform monitoring and incident response Performance tuning and troubleshooting Documentation of architecture, runbooks, and security controls Act as escalation point for cloud-related issues Required Skills & Experience Technical Strong hands-on experience managing AWS in production SaaS environments Deep knowledge of: IAM, VPC, EC2, RDS, S3, CloudWatch Experience with healthcare, finance, or compliance-heavy platforms preferred Experience supporting .NET or similar backend platforms on AWS Familiarity with multi-tenant SaaS architecture Security & Governance Proven experience implementing secure cloud environments Understanding of compliance frameworks (HIPAA, SOC 2, ISO 27001 is a plus) Engagement Model Open to: Managed Services Provider (MSP) Contract Cloud Engineer Long-term engagement preferred Must be comfortable working with an internal development team Nice to Have: AWS certifications (Solutions Architect, Security Specialty) Experience with healthcare or disability services platforms Experience scaling SaaS products from early-stage to growth Apply tot his job