Automotive Service Lane Manager in Kennesaw, GA
Job title: Automotive Service Lane Manager in Kennesaw, GA at Hyundai
Company: Hyundai
Job description: The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)What we offer:
Medical, Dental, Vision Insurance
401k
Paid Vacations
Holiday lunches/grill outs
Responsibilities - Service Lane Manager:
Train, motivate, manage and monitor performance of service department staff
Provide technical assistance to employees as needed
Quality check completed jobs before leaving the facility
Report any shop equipment that requires maintenance or repair
Monitor and improve customer satisfaction scores and review with Service Advisors
Teach and train ways to help achieve and maintain manufacturers requirements
Ensure customer complaints, etc. are dealt with fairly and quickly
Meet with upper management to review goals, and relay pertinent information to Service Advisors
Closely follow and monitor department processes and situations that may require Service Manager or Director involvement
Maintain a consistent and predictable lane flow with Advisors and porters
Ensure service department employees follow safety policies
Weekly "huddles" with advisors and porters to quickly assess department needs
Qualifications/Requirements - Service Lane Manager:
Advisor / Manager experience is required
At least 3 years of experience is preferred
Excellent communication, leadership and customer service skills.
A positive attitude, good work ethic and top problem-solving skills
Ability to operate the department at a profit according to dealership guidelines.
Valid driver's license and good driving record
High school diploma or equivalent
Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.
Expected salary:
Location: Kennesaw, GA
Job date: Wed, 30 Apr 2025 22:20:37 GMT
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Company: Hyundai
Job description: The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)What we offer:
Medical, Dental, Vision Insurance
401k
Paid Vacations
Holiday lunches/grill outs
Responsibilities - Service Lane Manager:
Train, motivate, manage and monitor performance of service department staff
Provide technical assistance to employees as needed
Quality check completed jobs before leaving the facility
Report any shop equipment that requires maintenance or repair
Monitor and improve customer satisfaction scores and review with Service Advisors
Teach and train ways to help achieve and maintain manufacturers requirements
Ensure customer complaints, etc. are dealt with fairly and quickly
Meet with upper management to review goals, and relay pertinent information to Service Advisors
Closely follow and monitor department processes and situations that may require Service Manager or Director involvement
Maintain a consistent and predictable lane flow with Advisors and porters
Ensure service department employees follow safety policies
Weekly "huddles" with advisors and porters to quickly assess department needs
Qualifications/Requirements - Service Lane Manager:
Advisor / Manager experience is required
At least 3 years of experience is preferred
Excellent communication, leadership and customer service skills.
A positive attitude, good work ethic and top problem-solving skills
Ability to operate the department at a profit according to dealership guidelines.
Valid driver's license and good driving record
High school diploma or equivalent
Applicants must pass pre-employment testing to include background checks, MVR, and drug screen.
Expected salary:
Location: Kennesaw, GA
Job date: Wed, 30 Apr 2025 22:20:37 GMT
Apply for the job now!
Apply Now