Asst General Manager

Eilan Hotel and Spa in San Antonio is hiring an Assistant General Manager, with a focus on Food and Beverage Opeartions.There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the versatile and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.Extraordinary People, Exceptional Benefits:Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and visionRecognition Programs and RewardsTravel Discounts ProgramOutstanding Paid Vacation Program and Paid Sick DaysEmployee Assistance Program that supports your physical and mental wellbeing401(k) program with company matchTuition reimbursement programsEmployee Stock purchase programNumerous learning and advancement opportunitiesAnd more! The Asst General Manager will be responsible for assisting the General Manager in all facets of the property operation by maximizing all resources to obtain outstanding customer service and achieve all financial goals. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times. Candidate should enjoy the outdoors and be willing to aid in the execution of an extensive and adventurous slate of outdoor activities.What will I be doing?Provides direct guidance and supervision to all front of the house departments, promoting outstanding customer service in accordance with HGVC standards.Directly oversees all hotel Food and Beverage outletsCoordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction.Conducts periodic inspection of units, and grounds noting deficiencies of employees, contractors and physical appearance of property. Notifies housekeeping and maintenance operations for corrective action.Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner.Help coordinate activities and review for proper safety procedures. May need to operate ATV’s, Boats, and other outdoor equipmentAssists in creating and supervising guidelines by which all employees are hired, trained, coached, counseled and terminated.Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback.Develops career path opportunities for department heads and provides immediate direction and training to obtain these goals.Promotes safety awareness among all staff members.Assists Security to ensure key control.Reviews and evaluates all aspects of the resort’s operations and makes recommendations to the General Manager for changes as needed. Advises and seeks consultation from the General Manager regarding problems or areas of concern.Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of State and Federal laws governing the operations of interval resorts.Serves as a liaison to the Homeowner Association Board of Directors when requested by the General Manager.Assists in establishing and managing Association and resort budgets.Serves as a liaison to Sales and Marketing departments.Dependent on resort size and complexity, this position may perform all responsibilities of a Front Office Manager, as necessary.Carries out a reasonable request by Management of which the employee is capable of performing.What are we looking for?To fulfill this role successfully, you must possess the following minimum qualifications and experience:Minimum of 5 years leadership in Food and Beverage Operations, preferably in a Hotel/Resort SettingLeadership experience overseeing other areas of resort/hotel operationsExcellent written and verbal communication skills.Excellent customer service skills.Bachelor'd degree strongly preferred Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreementWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ResponsibilitiesWhat will I be doing?Provides direct guidance and supervision to all front of the house departments, promoting outstanding customer service in accordance with HGVC standards.Directly oversees all hotel Food and Beverage outletsCoordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction.Conducts periodic inspection of units, and grounds noting deficiencies of employees, contractors and physical appearance of property. Notifies housekeeping and maintenance operations for corrective action.Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner.Help coordinate activities and review for proper safety procedures. May need to operate ATV’s, Boats, and other outdoor equipmentAssists in creating and supervising guidelines by which all employees are hired, trained, coached, counseled and terminated.Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback.Develops career path opportunities for department heads and provides immediate direction and training to obtain these goals.Promotes safety awareness among all staff members.Assists Security to ensure key control.Reviews and evaluates all aspects of the resort’s operations and makes recommendations to the General Manager for changes as needed. Advises and seeks consultation from the General Manager regarding problems or areas of concern.Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of State and Federal laws governing the operations of interval resorts.Serves as a liaison to the Homeowner Association Board of Directors when requested by the General Manager.Assists in establishing and managing Association and resort budgets.Serves as a liaison to Sales and Marketing departments.Dependent on resort size and complexity, this position may perform all responsibilities of a Front Office Manager, as necessary.Carries out a reasonable request by Management of which the employee is capable of performing.QualificationsWhat are we looking for?To fulfill this role successfully, you must possess the following minimum qualifications and experience:Minimum of 5 years leadership in Food and Beverage Operations, preferably in a Hotel/Resort SettingLeadership experience overseeing other areas of resort/hotel operationsExcellent written and verbal communication skills.Excellent customer service skills.Associate's Degree/College Diploma/Cepeg

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