Associate Relationship Manager

Are you ready to join EPIC STAFFING GROUP and unlock a world of extraordinary opportunities? We're not just a company, we're a dynamic force of innovation and collaboration. Dive into a workplace where your creativity is cherished, your growth is prioritized, and your impact on healthcare and life sciences is monumental. If you're ready for a thrilling journey where passion meets innovation, EPIC is waiting for you. Let's make every day an adventure together! About the Position: An Associate Relationship Manager is responsible for cultivating and maintaining strong relationships with the Strategic Business Unit’s (SBU) contractors and clients. This role is responsible for addressing candidate needs and ensuring satisfaction, fostering long-term partnerships to support business growth and ensure candidate retention. About Us: We are a mission-driven organization dedicated to supporting K–12 Special Education programs across the country through high-touch recruitment and retention solutions. Our exclusive focus on school-based services allows us to bring deep subject matter expertise to the students, educators, and communities we serve. As a member of our corporate team, you’ll help enable the clinicians and educators who make meaningful, lasting differences in the lives of children with diverse learning needs. We are passionate about building a supportive, inclusive work environment where purpose and people come first, because when we empower our teams to thrive, students thrive. Here, your work directly contributes to a brighter future for every learner. What You’ll Do: Conduct initial onboarding and introductory calls for newly signed contractors. Perform introduction and growth calls with all districts within the assigned book of business. Conduct regular check-ins with all Clinician’s on Assignment (COA) and districts within the assigned book of business. Check in with districts monthly to assess contractor performance and explore opportunities for new job orders. Serve as the primary point of contact for all contractors and clients within the assigned book of business. Manage and resolve day-to-day issues for resources and clients within the assigned book of business. Interface with clients to address and resolve COA issues or concerns. Provide counseling and direction to clients and resources for behavioral issues and conflict resolution. Mediate between clients and contractors to address unmet expectations and outcomes, developing a clear and concise action plan with measurable results and follow-through. Conduct site visits to contractors and clients when feasible. Collaborate with the recruitment team to ensure completion of COA contracts. Work closely with Client Services to ensure appropriate and successful placements. Partner with Business Development to ensure accuracy in client and job requirements. Coordinate with Payroll and Benefits to ensure proper compensation for contractors. Manage daily workload through dashboards, reports, and alerts and accurately log calls, events, and follow-ups to ensure progress in tracked efficiently. Assist with renewals, working with clients to assess interest in extending active contracts. What You’ll Bring : Two years of relevant experience in the staffing industry or relationship focused disciplines. Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization. Analytically and logically evaluate information, propositions, and claims. Analyze work, set goals, develop plans of action, utilize time. Proactively obtain and share information tailored to the audience. Attend to the needs and expectations of customers. Establish rapport and maintain mutually productive relationships. Present self as a positive representative of the organization. Engage effectively in dialogue. Salary: 75,000 Annually Associate Relationship Manager Full Job Description The starting salary offer will vary based on the applicant’s education, experience, skills, abilities, internal equity, and alignment with market data. This position may also be eligible to participate in a company incentive plan and/or commission plan. What We Offer: Financial and Retirement 401K with Competitive Company Matching FSA and HSA Plans Financial Planning Assistance Educational Assistance Vacation and Time Off Generous PTO Policy Paid Parental Leave Twelve Annual Paid Holidays Office Life and Perks Active Employee Engagement Programs Cellphone Stipend Technology Stipend (for hybrid/remote positions) Diversity, Equity, Inclusion, and Belonging Program Some positions may be eligible for hybrid or remote work Professional Development Charitable Matching Health and Wellness Medical, Dental, Vision, and Hearing Benefits Navigate Health and Wellness Programs Employee Assistance Program (EAP) Life and Disability Insurance Pet Insurance EEO and Reasonable Accommodation Epic Staffing Group is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by law. Epic is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] . We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.