Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support and Customer Assistance

Introduction to blithequark At blithequark, we are passionate about harnessing the power of technology to make a positive impact on people's lives. As a leader in our industry, we recognize the importance of providing exceptional support to our users. That's why we're seeking a highly skilled and dedicated Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you will play a vital role in ensuring the smooth operation of our mobile application, myColorado, and providing top-notch assistance to our customers. Job Overview We are looking for a talented individual who is passionate about technology and customer support. As a Service Desk Specialist/Live Chat Agent, you will be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and resolving problems in a timely and professional manner. If you have a strong technical background, excellent communication skills, and a passion for helping others, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide Tier I support and customer assistance for our mobile application, myColorado, via live chat and other communication channels Troubleshoot, reproduce, report, and resolve technical issues in both iOS and Android operating systems Install myColorado software on supported devices following defined procedures, processes, and methods Employ Incident Management procedures to enter tickets into the required tracking system Collaborate with internal teams to resolve complex technical issues and improve the overall customer experience Stay up-to-date with the latest technical developments and trends in mobile application support Essential Qualifications To be successful in this role, you will need to have: One year of professional experience in an occupational field related to mobile application support, or an Associate's degree from an accredited institution in a field of study related to Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees Strong technical skills and knowledge of mobile operating systems, including iOS and Android Excellent communication and customer service skills, with the ability to provide clear and concise support via live chat and other communication channels Ability to work independently and as part of a team, with a strong focus on collaboration and problem-solving Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience with Jira, ITIL Certification, Agile and scrum methodology, and government work experience Knowledge of Apple and Google Play Store, as well as diagnostic tools and a diverse range of mobile device makes and models Previous experience working in a remote or virtual team environment Strong analytical and problem-solving skills, with the ability to think critically and outside the box Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to a range of training and development opportunities, including: Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role Ongoing coaching and mentoring to help you achieve your career goals Opportunities to attend industry conferences and events, and to participate in online training and webinars A collaborative and dynamic work environment that encourages innovation, creativity, and continuous learning Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team, we are committed to creating a virtual work environment that is collaborative, supportive, and fun. You will be part of a talented and dedicated team that is passionate about making a difference, and you will have the opportunity to contribute to our mission and values. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range that reflects your experience and qualifications. You will also be eligible for a range of perks and benefits, including: Flexible working hours and a remote work arrangement that allows you to work from anywhere in Colorado Comprehensive health and wellness program, including medical, dental, and vision coverage Generous paid time off policy, including vacation, sick leave, and holidays Opportunities for professional development and growth, including training, mentoring, and education assistance Conclusion If you are a motivated and talented individual who is passionate about technology and customer support, we encourage you to apply for this exciting opportunity. As a Service Desk Specialist/Live Chat Agent at blithequark, you will be part of a dynamic and innovative team that is dedicated to making a positive impact. Don't miss out on this chance to join our team and contribute to our mission. Apply now to take the first step in your new career! Apply for this job