Associate Manager, Installations (US)
Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: The Associate Manager, Installations at Motive plays a pivotal leadership role in ensuring the successful deployment and support of our innovative IoT and AI-powered technologies. This position calls for a dynamic individual capable of overseeing a field operations team of Installation Specialists, ensuring high-quality installations, customer satisfaction, and operational excellence. By combining technical expertise, strategic project management, and exceptional leadership skills, the Associate Manager, Installations will drive Motive's mission to enhance safety, efficiency, and intelligence across various industries. Primary Responsibilities: - Team Leadership and Support: Provide continued support and guidance to a team of Installation Specialists, fostering a collaborative and efficient work environment. - Project Oversight: Directly oversee and occasionally participate in customer trials/pilots, RMAs, and strategic installation projects to ensure they meet Motive's standards and customer expectations. - Quality Assurance: Conduct on-site quality checks of installations, including those performed by third-party installers, to maintain high standards of quality. - Documentation and Guides: Oversee the development of custom installation guides for special configurations, addressing unique customer requests, and enhancing the installation process. - Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders. - Ad Hoc Initiatives: Engage in various projects, ranging from product testing to internal process improvement initiatives. What We're Looking For: - A passion for technology and its application in solving real-world challenges. - Proven leadership experience in supervising installation teams, with a strong background in IoT devices. - Excellent communication and organizational skills, with the ability to manage multiple projects simultaneously and keep teams motivated. - Strong problem-solving abilities, with a keen eye for detail and a commitment to quality. - Flexibility to travel moderately and adapt to varying project demands and schedules. - A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems. Qualifications: - High school diploma or equivalent.Bilingual (Spanish) proficiency is preferred. - At least five years experience successfully managing a technical team. - Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries. - Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment. - MECP Certification strongly preferred. - Valid driver's license and clean driving record.Must be able to lift and move objects up to 50 lbs. - Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces. Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits . The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are: San Francisco, California $92,000 — $115,000 USD U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C. $92,000 — $115,000 USD Other locations in the United States $92,000 — $115,000 USD Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here . The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.