Associate, Digital Product GTM (Token)

American Express is a company with a long history of innovation and a commitment to its customers and colleagues. The associate will support the development and execution of the strategic vision for Token Solutions, focusing on sales enablement and understanding customer needs.ResponsibilitiesSupport the execution of the Token product roadmap, largely through the education and enablement of key sales/BD teams across the enterpriseConduct research on customer (merchant, issuer, aggregator, etc.) problems/needs via Amex sales/BD teams to tailor product marketing/enablementConduct external research on Agentic Commerce needs, trends, use cases, etcIdentify and potential linkages across other portfolio products (e.g., payment tokens with passkeys, stablecoins, and other digital identity/payment solutions) through inward-looking researchSupport Token team product management efforts (e.g., product documentation and governance)Understand the key token strategic priorities and own tracking/reporting against themPartner with the broader Token team (product design and development teams) to identify, track, and implement prioritiesSkillsSelf-starter, strategic & creative thinker who thrives in a dynamic environmentA customer first mindset with proven experience leveraging customer insightsComfort with data, utilizing customer insights and other data to develop strategiesExcellent verbal and written communications skills and proven ability to communicate effectively to audiences across leadership levelsAbility to prioritize, solve problems independently, escalate appropriately, manage tight deadlines, effectively drive processes and handle changing prioritiesStrong project management abilities with the ability to drive multiple initiatives across different work streams simultaneouslyStrong collaboration and partnership skills – track record for building positive relationships and finding mutual benefit with multiple cross-functional partnersProcess-oriented with great attention to detailBenefitsCompetitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesCompany OverviewAmerican Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.



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