Assistant, HR Service Center

NBCUniversal is one of the world's leading media and entertainment companies. The HRC Assistant plays a vital role in delivering a seamless and exceptional employee experience by serving as the first point of contact for employees and HR business partners, providing guidance on policies and procedures. Responsibilities Respond to inquiries with accuracy, empathy, and professionalism on topics such as benefits, payroll, compensation, and policies Analyze issues, identify root causes, and propose effective solutions that make employees feel supported and valued Listen actively, understand needs, and make every interaction easy and reassuring Partner closely with HR business partners by sharing knowledge, best practices, and guiding them to the right resources to help them make well-informed decisions Adapt guidance to reflect variations in policy and process implementation across NBCUniversal businesses Identify opportunities to streamline processes and share creative solutions Take ownership of your growth by engaging in learning opportunities and expanding HR expertise Skills Bachelor's degree or equivalent work experience Experience with HRIS systems (e.g., SAP, Workday) Proficiency in Microsoft Office Suite Commitment to confidentiality and integrity in managing employee information High attention to detail and accuracy in handling sensitive employee data Excellent verbal and written communication skills for diverse audiences Willingness to work variable schedules and overtime with short notice Hybrid: This position has been designated as hybrid, which currently requires contributing from the Universal City, CA office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week Continuous learning mindset and interest in expanding HR knowledge Familiarity with case management tools (e.g., Zendesk) Confidence in public speaking and presenting updates during HR meetings or calls Exceptional customer service orientation with a focus on delivering empathetic, professional, and solution-focused support Ability to maintain a positive, professional attitude in all situations Benefits Medical, dental and vision insurance 401(k) Paid leave Tuition reimbursement A variety of other discounts and perks Company Overview NBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast. It was founded in 1912, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is