Apply Now: Tech Support Rep Remote
Role Snapshot:Company: WorkwarpPosition: Tech Support Rep RemoteStart Date: Immediate openings availableLocation: RemoteCompensation: a competitive salary  Technical Support Reps require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, escalate potential technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the end-user.
Responsibilities: (Other duties may be assigned)
 Consult with existing and new customers to offer a variety of products and services
 Solve complex customer challenges and regain customer confidence
 General knowledge of company, products, and/or services
 Obtain customer information and enter into various CRM systems
 Adhere to QA requirements and utilize a call flow
 Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information
Qualifications:
 Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
 Technical PC experience (Windows, preferred)
 Ability to work independently as well as part of a team (Promotes positive work environment)
 Analytical and problem-solving skills
 Excellent communication skills (Professional demeanor)
 Ability to build rapport with customers and exhibit empathy
 Proficient with technology applications; email, Internet browsers, search engines and data management systems
 Basic math skills
What We Offer:
 Fun and Friendly work environment
 Flexible schedules
 Benefits; medical, dental, and vision
 Excellent advancement opportunities Amazing Referral Program
 - Earn $400 for every referral after 340 hours worked (60 days)! Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Responsibilities: (Other duties may be assigned)
 Consult with existing and new customers to offer a variety of products and services
 Solve complex customer challenges and regain customer confidence
 General knowledge of company, products, and/or services
 Obtain customer information and enter into various CRM systems
 Adhere to QA requirements and utilize a call flow
 Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information
Qualifications:
 Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
 Technical PC experience (Windows, preferred)
 Ability to work independently as well as part of a team (Promotes positive work environment)
 Analytical and problem-solving skills
 Excellent communication skills (Professional demeanor)
 Ability to build rapport with customers and exhibit empathy
 Proficient with technology applications; email, Internet browsers, search engines and data management systems
 Basic math skills
What We Offer:
 Fun and Friendly work environment
 Flexible schedules
 Benefits; medical, dental, and vision
 Excellent advancement opportunities Amazing Referral Program
 - Earn $400 for every referral after 340 hours worked (60 days)! Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now