Apply Now: Online Technology Support - Travel Agency Experience
Quick Overview:Location: RemoteCompany: WorkwarpStart Date: Immediate openings availablePosition: Online Technology Support - Travel Agency Experience RequiredCompensation: a competitive salary  World Travel, Inc. is seeking an Online Technology Support resource to assist with internal and external technical support of our online booking tools that include: Concur Travel, Deem, GetThere and TravelBank and our WorldMobile App.
The right candidate will provide courteous, timely, accurate and efficient issue resolution to customers via phone, email, and chat functionality that provides... navigation, troubleshoot, and solve for inquiries concerning all online booking tools.
The right candidate will have working knowledge of either Sabre or Apollo Global Distribution System - Cryptic/Graphical (Point&Click) capability preferred.
Job Responsibilities:
 Assist customers with online tool navigation, password resets, and building profiles.
 Troubleshoot
 Organize day to prioritize client support calls, chats and emails
 Open service desk tickets to report online issues
 Keep current on online tool releases, product enhancements and current events related to the travel industry
 Assist customers with World Travel, Inc. proprietary tools
Education and Experience Requirements
 1-3 years previous experience using Concur Travel, Deem, GetThere and TravelBank
 1-3 years previous experience with Sabre or Apollo Global Distribution System
 1-3 year Customer Service experience
 Bachelor Degree or equivilent Preferred
 Minimum 5 years work experience in a travel agency setting
 Expert Microsoft Office skills
Competency and Position Requirements
 Excellent written and verbal communication skills, particularly with a customer service focus
 Comfortable and professional in customer-facing situations
 Independent worker who is a self-starter and who is willing to learn
 Strict attention to detail
 Ability to work in a fast-paced, stressful environment
 Technical Aptitude
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
 401(k)
 401(k) matching
 Dental insurance
 Employee assistance program
 Flexible spending account
 Health insurance
 Life insurance
 Paid time off
 Retirement plan
 Vision insurance
Schedule:
 8 hour shift
Experience:
 Concur Travel, ETTA, Get There and TravelBank: 1 year (Required)
 Client Services & Customer Support: 1 year (Required)
Work Location: Remote Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
The right candidate will provide courteous, timely, accurate and efficient issue resolution to customers via phone, email, and chat functionality that provides... navigation, troubleshoot, and solve for inquiries concerning all online booking tools.
The right candidate will have working knowledge of either Sabre or Apollo Global Distribution System - Cryptic/Graphical (Point&Click) capability preferred.
Job Responsibilities:
 Assist customers with online tool navigation, password resets, and building profiles.
 Troubleshoot
 Organize day to prioritize client support calls, chats and emails
 Open service desk tickets to report online issues
 Keep current on online tool releases, product enhancements and current events related to the travel industry
 Assist customers with World Travel, Inc. proprietary tools
Education and Experience Requirements
 1-3 years previous experience using Concur Travel, Deem, GetThere and TravelBank
 1-3 years previous experience with Sabre or Apollo Global Distribution System
 1-3 year Customer Service experience
 Bachelor Degree or equivilent Preferred
 Minimum 5 years work experience in a travel agency setting
 Expert Microsoft Office skills
Competency and Position Requirements
 Excellent written and verbal communication skills, particularly with a customer service focus
 Comfortable and professional in customer-facing situations
 Independent worker who is a self-starter and who is willing to learn
 Strict attention to detail
 Ability to work in a fast-paced, stressful environment
 Technical Aptitude
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
 401(k)
 401(k) matching
 Dental insurance
 Employee assistance program
 Flexible spending account
 Health insurance
 Life insurance
 Paid time off
 Retirement plan
 Vision insurance
Schedule:
 8 hour shift
Experience:
 Concur Travel, ETTA, Get There and TravelBank: 1 year (Required)
 Client Services & Customer Support: 1 year (Required)
Work Location: Remote Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now