Apply Now: Manager, Community Technical Support - Hybrid
A great starter role is available at workwarp for a Manager, Community Technical Support - Hybrid! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience. Â Â BASIC FUNCTION
Lead a team of support analysts that provide technical support to the contract agent community from onboarding through completion of their contract with Working Solutions. Design and implement technical support best practices to enhance and simplify the contractorÂs experience, while contributing to the growth and success of Working Solutions...
PRINCIPAL ACCOUNTABILITIES
 Lead the Technical Onboarding and Support teams responsible for the initial configuration of remote contract agentÂs computers and on-going support of technology used to support Working Solutions clients.
 Complete research and/or training necessary to thoroughly understand the clientÂs business and project requirements. Advise on technology and security issues during prospect and client meetings.
 Work closely with Program Managers to determine agent systems challenges, and with IT Team to ensure that network connectivity is compatible with agent connectivity.
 Provide general technical support to the agent community, as well as specific direction and assistance at project onset, to ensure proper connectivity to client systems. Ensure all agents are utilizing secure and updated desktop environments.
 Manage technical support knowledgebase articles for self-help
 Assist Program Managers and agents with the rollout of new technology, as well as troubleshooting all platforms.
 Implement policies and procedures regarding how technical problems are identified, received, documented, distributed, and resolved.
 Evaluate new desktop systems and software, and suggest changes to existing products or services that would benefit the agent community. Act as liaison for Microsoft work environments and products. Provide results reporting to WSOL management and/or client as requested.
 Must be a US citizen or permanent resident to be considered for full-time employment
 A minimum of five combined years Call Center management and technical support experience and thorough knowledge of current technology utilized by remote agent workforce
 Ability to study and understand project technology requirements
 Ability to manage multiple projects or tasks simultaneously with great attention to detail
 Strong verbal and written communication, human relations, leadership, problem solving and decision-making skills
 Strong customer focus and sense of urgency, and patience to troubleshoot remotely
 Ability to use a keyboard and sit at a computer for a large portion of the work period
 Ability to work variable hours, which may include evenings and weekends
 Health Care Plan (Medical, Dental & Vision)
 Retirement Plan (401k, IRA)
 Life Insurance (Basic, Voluntary & AD&D)
 Paid Time Off (Vacation, Sick & Public Holidays)
 Short Term & Long Term Disability
 Work From Home/Hybrid Model Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
Lead a team of support analysts that provide technical support to the contract agent community from onboarding through completion of their contract with Working Solutions. Design and implement technical support best practices to enhance and simplify the contractorÂs experience, while contributing to the growth and success of Working Solutions...
PRINCIPAL ACCOUNTABILITIES
 Lead the Technical Onboarding and Support teams responsible for the initial configuration of remote contract agentÂs computers and on-going support of technology used to support Working Solutions clients.
 Complete research and/or training necessary to thoroughly understand the clientÂs business and project requirements. Advise on technology and security issues during prospect and client meetings.
 Work closely with Program Managers to determine agent systems challenges, and with IT Team to ensure that network connectivity is compatible with agent connectivity.
 Provide general technical support to the agent community, as well as specific direction and assistance at project onset, to ensure proper connectivity to client systems. Ensure all agents are utilizing secure and updated desktop environments.
 Manage technical support knowledgebase articles for self-help
 Assist Program Managers and agents with the rollout of new technology, as well as troubleshooting all platforms.
 Implement policies and procedures regarding how technical problems are identified, received, documented, distributed, and resolved.
 Evaluate new desktop systems and software, and suggest changes to existing products or services that would benefit the agent community. Act as liaison for Microsoft work environments and products. Provide results reporting to WSOL management and/or client as requested.
 Must be a US citizen or permanent resident to be considered for full-time employment
 A minimum of five combined years Call Center management and technical support experience and thorough knowledge of current technology utilized by remote agent workforce
 Ability to study and understand project technology requirements
 Ability to manage multiple projects or tasks simultaneously with great attention to detail
 Strong verbal and written communication, human relations, leadership, problem solving and decision-making skills
 Strong customer focus and sense of urgency, and patience to troubleshoot remotely
 Ability to use a keyboard and sit at a computer for a large portion of the work period
 Ability to work variable hours, which may include evenings and weekends
 Health Care Plan (Medical, Dental & Vision)
 Retirement Plan (401k, IRA)
 Life Insurance (Basic, Voluntary & AD&D)
 Paid Time Off (Vacation, Sick & Public Holidays)
 Short Term & Long Term Disability
 Work From Home/Hybrid Model Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now