Apply Now: Customer Support Specialist - Voice and Chat
A new position has opened up at workwarp for a Customer Support Specialist - Voice And Chat! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary. Â Â Description:
? Responding to inquiries and complaints from customers via voice calls and/or chat
? Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
? Collaborating with the customer support team to ensure timely and efficient issue resolution
? Identifying opportunities to improve the customer experience and communicating these to the team
Requirements:
? Native Speaker level proficiency in Filipino and English
? Bachelor's degree in a related field (e.g. business, marketing, communication)
? 2 years of experience in a customer support role
? Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment
? Strong problem-solving skills and attention to detail
? Experience using customer support software (e.g. Gorgias, etc.)
Benefits:
? Independent Contractor Agreement
? Quarterly Performance Bonus
? Monthly Performance Bonus
? Health Insurance Reimbursement
? WFH Upgrade Allowance
? 15 Days Paid Time-Off
? 6 Company-Wide Holidays
? 6 Country Holidays
? 100% Fully Remote Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
? Responding to inquiries and complaints from customers via voice calls and/or chat
? Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
? Collaborating with the customer support team to ensure timely and efficient issue resolution
? Identifying opportunities to improve the customer experience and communicating these to the team
Requirements:
? Native Speaker level proficiency in Filipino and English
? Bachelor's degree in a related field (e.g. business, marketing, communication)
? 2 years of experience in a customer support role
? Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment
? Strong problem-solving skills and attention to detail
? Experience using customer support software (e.g. Gorgias, etc.)
Benefits:
? Independent Contractor Agreement
? Quarterly Performance Bonus
? Monthly Performance Bonus
? Health Insurance Reimbursement
? WFH Upgrade Allowance
? 15 Days Paid Time-Off
? 6 Company-Wide Holidays
? 6 Country Holidays
? 100% Fully Remote Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now