Apply Now: Customer service Representative  Work from Home  USA
Start your career journey with us! We have an easy-to-learn role for a Customer Service Representative  Work From Home  USA! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.   Help people travel from the comfort of your own home!
As a Customer Service Representative, youÂll be taking calls from customers of AmericaÂs leading online travel agency. YouÂll be the face of the brand, communicating with customers via telephone and assisting with hotel, rental car, and flight reservations.
These customers typically call to change travel plans, confirm or obtain their itinerary, request refunds, or report travel issues.
ItÂs remote and flexible.
YouÂll be taking calls and making money from the comfort of your own home.
Plus, youÂll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you donÂt. YouÂll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are 8:00 AM to 1:00 AM ET, seven days per week. YouÂll have the flexibility to set your schedule within those hours of operation.
Essential Functions:
 Answer incoming calls
Â... Review customer history as necessary
 Follow policy and procedure guidelines
 Help customers change travel plans
 Provide or confirm customers travel itinerary
 Process refunds
 Help customers solve travel issues
 Place outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary
 Document information and outcomes as necessary
About You:
Prior customer service experience is required. You should possess strong geographical knowledge. Experience working in the travel industry or personal experience using travel products is preferred.
In addition, successful Customer Service Representatives have the following characteristics:
 Excellent customer service skills
 Strong attention to detail
 Easy to work with
 Accepts feedback well
 Excellent listening and communication skills
 Strong problem-solving and decision-making skills
 Demonstrates empathy effectively
 Self-directed
 Able to organize, prioritize, anticipate situations, act, and see issues through to completion
 Able to work independently and proactively in a fast-paced, high-growth environment
 Strong typing skills
 Highly proficient in using the internet and navigating seamlessly between multiple applications
To be a Customer Service Representative, you will need a computer and equipment meeting the following specifications, at a minimum:
 Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
 Operating System: Windows 10
 Processor: Intel Core i5, 1.5 GHz and above
 Memory: 8GB of RAM
 Hard Drive: 256GB
 Browser: Internet Explorer 11 and latest version of Google Chrome
 Monitor: Dual monitors, each capable of displaying at least 1920 x 1080 pixels
 Sound: Sound card (standard on most computers)
 Virus Protection: Up-to-date anti-virus software
 Headset: USB noise-canceling headset
NexRep contracts with people in 34 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, and WA. We do not currently contract with anyone outside of the US Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
As a Customer Service Representative, youÂll be taking calls from customers of AmericaÂs leading online travel agency. YouÂll be the face of the brand, communicating with customers via telephone and assisting with hotel, rental car, and flight reservations.
These customers typically call to change travel plans, confirm or obtain their itinerary, request refunds, or report travel issues.
ItÂs remote and flexible.
YouÂll be taking calls and making money from the comfort of your own home.
Plus, youÂll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you donÂt. YouÂll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are 8:00 AM to 1:00 AM ET, seven days per week. YouÂll have the flexibility to set your schedule within those hours of operation.
Essential Functions:
 Answer incoming calls
Â... Review customer history as necessary
 Follow policy and procedure guidelines
 Help customers change travel plans
 Provide or confirm customers travel itinerary
 Process refunds
 Help customers solve travel issues
 Place outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary
 Document information and outcomes as necessary
About You:
Prior customer service experience is required. You should possess strong geographical knowledge. Experience working in the travel industry or personal experience using travel products is preferred.
In addition, successful Customer Service Representatives have the following characteristics:
 Excellent customer service skills
 Strong attention to detail
 Easy to work with
 Accepts feedback well
 Excellent listening and communication skills
 Strong problem-solving and decision-making skills
 Demonstrates empathy effectively
 Self-directed
 Able to organize, prioritize, anticipate situations, act, and see issues through to completion
 Able to work independently and proactively in a fast-paced, high-growth environment
 Strong typing skills
 Highly proficient in using the internet and navigating seamlessly between multiple applications
To be a Customer Service Representative, you will need a computer and equipment meeting the following specifications, at a minimum:
 Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
 Operating System: Windows 10
 Processor: Intel Core i5, 1.5 GHz and above
 Memory: 8GB of RAM
 Hard Drive: 256GB
 Browser: Internet Explorer 11 and latest version of Google Chrome
 Monitor: Dual monitors, each capable of displaying at least 1920 x 1080 pixels
 Sound: Sound card (standard on most computers)
 Virus Protection: Up-to-date anti-virus software
 Headset: USB noise-canceling headset
NexRep contracts with people in 34 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, and WA. We do not currently contract with anyone outside of the US Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now