Apply Now: Customer Service Representative  Dept. of Education
Core Information:Company: WorkwarpStart Date: Immediate openings availablePosition: Customer Service Representative  Dept. Of EducationLocation: RemoteCompensation: a competitive salary  Job Introduction
Maximus is currently seeking Customer Service Representatives to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training.
Pay and Benefits:
 Competitive pay rate based on the county in which you live
 Additional bonuses available
 Paid training
 The opportunity to work from the comfort of your home
 Supportive environment with peers who share your passion for improving people's lives
 A career path that unfolds based on how you want to grow within the company
Education and Experience Requirements
Primary Responsibilities:
 Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
 Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
 Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
 Use computerized system for tracking, information gathering, and/or troubleshooting
 Support Contact Center expectations as well as departmental and corporate policies and procedures
 Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
 Assist with Credit Bureau Requests utilizing established processes and procedures
 Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
 High School diploma or GED equivalent required
 Minimum six (6) months customer service or administrative or call center experience required
 Must be able to speak, read, and write in English fluently
 Basic math and PC skills including MS Office applications required
 Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
 Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
 Regular and predictable attendance is required
 Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
 Must reside in the U.S. and be a U.S. citizen
 Must be able to pass a criminal background check
 May be required to work scheduled holidays, overtime, and weekends
 Must be able to effectively read a prepared / written script out loud
 Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
 Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
 Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
 Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
 All equipment will need to be picked up in our Jacksonville, FL office
#Aidvantage #DMCSII #DOE1 #CallCenterJobs #LoanServicing #DepartmentOfEducationHelp #LoanHelp
#Aidvantage #StudentLoanCenter #AdministrativeSupport #LoanSupport #SupportDesk #CallCenterAgent #CustomerServiceAgent #FinancialServicesRep #CustomerCareRep #FinancialAssistant #FinancialCare #StudentLoanServices #ContactCenterRep #LoanAccountRep #StudentLoanRep #StudentAidServicesRep #CustomerServiceAssociate #CallCenterSpecialist #LoanAssistant #TexasJobs #TexasDOECustomerService #CustomerServiceSpecialist #AccountRep #CSR #CCR #CustomerCareRep #TexasCSR #ClientServices #AccountRep #AccountServices #LoanAccountAdvisor #CustomerExperience #CallCenterRepresentative #JacksonvilleCSR #Remote #RemoteJobs #FloridaRemote #RemoteCSR #RemoteCallCenterAgent #FloridaFederalLoanService #FederalLoanServiceHelp #HelpDeskCareers #CustomerEngagementExpert
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
The typical salary range of candidates hired is based on the local market. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.
Posted Max
USD $16.20/Hr.
Posted Min
USD $16.20/Hr.
Remote
Skills:
Administrative Skills, Background Investigation, Business Process Management, Call Centers, Computer Skills, Contract Requirements, Corporate Policies, Customer Support/Service, Department of Health and Human Services, Desktop PC, English Language, Flexible Spending Accounts, Government, Government Funding, Identify Issues, Interpersonal Skills, Knowledge Base, Laptop PC, Loan Servicing, Mathematics, Microsoft Office, Multitasking, On Call, Procedure Development, Process Development, Scripting (Scripting Languages), Staff Training, Student Financial Services, Telephone Skills, United States Citizen, United States Department of Energy (DOE), Web Browsers
About the Company:
Maximus Services, LLC Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
Maximus is currently seeking Customer Service Representatives to support the Department of Education. The primary responsibilities will be to respond to incoming calls or chats as well as make outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.
This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
Training Schedule: Must be able to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training.
Pay and Benefits:
 Competitive pay rate based on the county in which you live
 Additional bonuses available
 Paid training
 The opportunity to work from the comfort of your home
 Supportive environment with peers who share your passion for improving people's lives
 A career path that unfolds based on how you want to grow within the company
Education and Experience Requirements
Primary Responsibilities:
 Respond to incoming calls, e-mails or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
 Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
 Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
 Use computerized system for tracking, information gathering, and/or troubleshooting
 Support Contact Center expectations as well as departmental and corporate policies and procedures
 Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
 Assist with Credit Bureau Requests utilizing established processes and procedures
 Refer escalated calls or inquiries to appropriate levels as needed
Minimum Requirements:
 High School diploma or GED equivalent required
 Minimum six (6) months customer service or administrative or call center experience required
 Must be able to speak, read, and write in English fluently
 Basic math and PC skills including MS Office applications required
 Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
 Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
 Regular and predictable attendance is required
 Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed
Additional Requirements as per Contract/Client:
 Must reside in the U.S. and be a U.S. citizen
 Must be able to pass a criminal background check
 May be required to work scheduled holidays, overtime, and weekends
 Must be able to effectively read a prepared / written script out loud
 Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
 Internet speed internet of 25 mbps or higher required (you can test this by going to www.speedtest.net)
 Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
 Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
 All equipment will need to be picked up in our Jacksonville, FL office
#Aidvantage #DMCSII #DOE1 #CallCenterJobs #LoanServicing #DepartmentOfEducationHelp #LoanHelp
#Aidvantage #StudentLoanCenter #AdministrativeSupport #LoanSupport #SupportDesk #CallCenterAgent #CustomerServiceAgent #FinancialServicesRep #CustomerCareRep #FinancialAssistant #FinancialCare #StudentLoanServices #ContactCenterRep #LoanAccountRep #StudentLoanRep #StudentAidServicesRep #CustomerServiceAssociate #CallCenterSpecialist #LoanAssistant #TexasJobs #TexasDOECustomerService #CustomerServiceSpecialist #AccountRep #CSR #CCR #CustomerCareRep #TexasCSR #ClientServices #AccountRep #AccountServices #LoanAccountAdvisor #CustomerExperience #CallCenterRepresentative #JacksonvilleCSR #Remote #RemoteJobs #FloridaRemote #RemoteCSR #RemoteCallCenterAgent #FloridaFederalLoanService #FederalLoanServiceHelp #HelpDeskCareers #CustomerEngagementExpert
MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
The typical salary range of candidates hired is based on the local market. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.
Posted Max
USD $16.20/Hr.
Posted Min
USD $16.20/Hr.
Remote
Skills:
Administrative Skills, Background Investigation, Business Process Management, Call Centers, Computer Skills, Contract Requirements, Corporate Policies, Customer Support/Service, Department of Health and Human Services, Desktop PC, English Language, Flexible Spending Accounts, Government, Government Funding, Identify Issues, Interpersonal Skills, Knowledge Base, Laptop PC, Loan Servicing, Mathematics, Microsoft Office, Multitasking, On Call, Procedure Development, Process Development, Scripting (Scripting Languages), Staff Training, Student Financial Services, Telephone Skills, United States Citizen, United States Department of Energy (DOE), Web Browsers
About the Company:
Maximus Services, LLC Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now