Apply Now: Customer Service Representative (Call Center)
Join a culture of excellence and collaboration. We are looking for a Customer Service Representative (call Center)! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary. Â Â Embark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge call center! We're on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.
If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!
Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities:
 Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers.
 Handle an average of 80-100 inbound calls per day.
 Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
 Escalate complex scenarios to the 2nd tier level of support for resolution.
Qualifications:
 6+ months of customer service experience.
 6+ months of call center experience.
 Financial services/banking experience - a plus, not required.
 Strong communication and active listening skills.
 Basic Microsoft Office and email correspondence experience.
Pay:
 $18/hr
 Ability to increase to $20/hr within 6 months.
Location:
 In Office - Phoenix, AZ 85027.
 North Phoenix.
Schedule:
 Training schedule.
 Mon - Fri, 8:30am - 5:00pm.
 AFTER training: multiple shifts to pick from (early, mid, and late shifts).
#J-18808-Ljbffr Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!
Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities:
 Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers.
 Handle an average of 80-100 inbound calls per day.
 Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
 Escalate complex scenarios to the 2nd tier level of support for resolution.
Qualifications:
 6+ months of customer service experience.
 6+ months of call center experience.
 Financial services/banking experience - a plus, not required.
 Strong communication and active listening skills.
 Basic Microsoft Office and email correspondence experience.
Pay:
 $18/hr
 Ability to increase to $20/hr within 6 months.
Location:
 In Office - Phoenix, AZ 85027.
 North Phoenix.
Schedule:
 Training schedule.
 Mon - Fri, 8:30am - 5:00pm.
 AFTER training: multiple shifts to pick from (early, mid, and late shifts).
#J-18808-Ljbffr Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now