Apple Support College Program At Home Advisor - Johnson C. Smith University
About the position
Responsibilities
• Provide world-class customer service and technical support for Apple products.
• Engage with customers to understand their needs and provide tailored solutions.
• Utilize documented troubleshooting flows to resolve technical issues effectively.
• Listen to customers and communicate solutions with patience and clarity.
• Participate in ongoing training and development to enhance technical skills and customer service abilities.
Requirements
• Enrolled in at least one class at a university in the U.S. pursuing a bachelor's degree or higher, with enrollment through December of 2026 or later.
• A quiet home workspace with an ergonomic chair and desk.
• A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
• Available for nine weeks of part-time paid training totaling 24 hours a week.
• Post-training availability to work 20 weekly hours, similar to the training schedule.
• Able to flex up or down in weekly hours based on business needs.
• Minimum typing speed of 40 WPM while talking with customers.
• Successful completion of a pre-employment assessment, background check, and initial training.
• A minimum GPA of 2.7.
Nice-to-haves
• Majoring in Business, Communications, Computer Science, Engineering, or any other tech-related field.
• Passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations and display resilience.
• Effective time management skills, including multitasking and prioritization.
• Eagerness to learn and take on new challenges in technical troubleshooting.
• Ability to self-manage and work independently in a fast-paced environment.
Benefits
• Competitive pay
• Eligibility to participate in the company stock plan
• Time off
• Employee discount
• Dedicated resources for ongoing growth and career development
Apply Now
Apply Now
Responsibilities
• Provide world-class customer service and technical support for Apple products.
• Engage with customers to understand their needs and provide tailored solutions.
• Utilize documented troubleshooting flows to resolve technical issues effectively.
• Listen to customers and communicate solutions with patience and clarity.
• Participate in ongoing training and development to enhance technical skills and customer service abilities.
Requirements
• Enrolled in at least one class at a university in the U.S. pursuing a bachelor's degree or higher, with enrollment through December of 2026 or later.
• A quiet home workspace with an ergonomic chair and desk.
• A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
• Available for nine weeks of part-time paid training totaling 24 hours a week.
• Post-training availability to work 20 weekly hours, similar to the training schedule.
• Able to flex up or down in weekly hours based on business needs.
• Minimum typing speed of 40 WPM while talking with customers.
• Successful completion of a pre-employment assessment, background check, and initial training.
• A minimum GPA of 2.7.
Nice-to-haves
• Majoring in Business, Communications, Computer Science, Engineering, or any other tech-related field.
• Passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations and display resilience.
• Effective time management skills, including multitasking and prioritization.
• Eagerness to learn and take on new challenges in technical troubleshooting.
• Ability to self-manage and work independently in a fast-paced environment.
Benefits
• Competitive pay
• Eligibility to participate in the company stock plan
• Time off
• Employee discount
• Dedicated resources for ongoing growth and career development
Apply Now
Apply Now