Apple Support College Advisor - Part-Time Technical Customer Service
Description
At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers first point of contact, youll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. Well rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people.
Company Culture and Environment
Students at Apple foster a culture of dedication, creativity, and innovation, believing that every customer interaction is an opportunity to delight, engage, and inspire. Inclusion is a shared responsibility, where everyone is held accountable for creating an environment where all feel seen and heard.
Career Growth and Development Opportunities
Apple is committed to helping employees explore their potential through dedicated resources for ongoing growth and career development, ensuring that Advisors are well-prepared and supported in their roles.
Detailed Benefits and Perks
Competitive pay
Eligibility to participate in the company stock plan
Time off and employee discounts
Resources supporting career development
Compensation and Benefits
This position comes with competitive pay and great benefits, including eligibility for the company stock plan, time off, and employee discounts.
Why you should apply for this position today
By becoming an Apple Support College Advisor, you will have the unique opportunity to make a significant impact on customer experiences while developing valuable skills in technical troubleshooting and customer service.
Skills
Strong problem-solving abilities
Excellent communication and interpersonal skills
Ability to navigate difficult conversations
Time management and multitasking capabilities
Eagerness to learn and tackle new challenges
Flexibility and good judgment in various situations
Ability to foster inclusion and diversity in the workplace
Responsibilities
Engage thoughtfully with customers, providing step-by-step solutions
Fix technical issues while ensuring a positive customer experience
Listen attentively to customer needs and respond effectively
Maintain a quiet home workspace and meet technical requirements
Complete pre-employment assessments, background checks, and initial training
Work part-time during training and post-training as per business needs
Qualifications
Enrolled in at least one class at a university in the U.S. pursuing a bachelors degree or higher through May of 2027 or later
A minimum GPA of 2.7
Successful completion of a pre-employment assessment and initial training
Minimum typing speed of 40 WPM while engaging with customers
Education Requirements
Enrollment in a relevant university program
Education Requirements Credential Category
Bachelors degree or higher in Business, Communications, Computer Science, Engineering or any other tech-related major preferred
Experience Requirements
Previous experience in customer service or technical support is preferred but not required.
Why work in Raleigh, NC
Raleigh is known for its vibrant culture, innovation, and beautiful outdoor spaces. It offers a strong job market, particularly in technology and education, making it an attractive place for students and young professionals. With a rich blend of history, arts, and diverse culinary offerings, Raleigh provides a well-rounded lifestyle that supports both personal and professional growth.
Apply Now
At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers first point of contact, youll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. Well rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people.
Company Culture and Environment
Students at Apple foster a culture of dedication, creativity, and innovation, believing that every customer interaction is an opportunity to delight, engage, and inspire. Inclusion is a shared responsibility, where everyone is held accountable for creating an environment where all feel seen and heard.
Career Growth and Development Opportunities
Apple is committed to helping employees explore their potential through dedicated resources for ongoing growth and career development, ensuring that Advisors are well-prepared and supported in their roles.
Detailed Benefits and Perks
Competitive pay
Eligibility to participate in the company stock plan
Time off and employee discounts
Resources supporting career development
Compensation and Benefits
This position comes with competitive pay and great benefits, including eligibility for the company stock plan, time off, and employee discounts.
Why you should apply for this position today
By becoming an Apple Support College Advisor, you will have the unique opportunity to make a significant impact on customer experiences while developing valuable skills in technical troubleshooting and customer service.
Skills
Strong problem-solving abilities
Excellent communication and interpersonal skills
Ability to navigate difficult conversations
Time management and multitasking capabilities
Eagerness to learn and tackle new challenges
Flexibility and good judgment in various situations
Ability to foster inclusion and diversity in the workplace
Responsibilities
Engage thoughtfully with customers, providing step-by-step solutions
Fix technical issues while ensuring a positive customer experience
Listen attentively to customer needs and respond effectively
Maintain a quiet home workspace and meet technical requirements
Complete pre-employment assessments, background checks, and initial training
Work part-time during training and post-training as per business needs
Qualifications
Enrolled in at least one class at a university in the U.S. pursuing a bachelors degree or higher through May of 2027 or later
A minimum GPA of 2.7
Successful completion of a pre-employment assessment and initial training
Minimum typing speed of 40 WPM while engaging with customers
Education Requirements
Enrollment in a relevant university program
Education Requirements Credential Category
Bachelors degree or higher in Business, Communications, Computer Science, Engineering or any other tech-related major preferred
Experience Requirements
Previous experience in customer service or technical support is preferred but not required.
Why work in Raleigh, NC
Raleigh is known for its vibrant culture, innovation, and beautiful outdoor spaces. It offers a strong job market, particularly in technology and education, making it an attractive place for students and young professionals. With a rich blend of history, arts, and diverse culinary offerings, Raleigh provides a well-rounded lifestyle that supports both personal and professional growth.
Apply Now