Apple IT Support Specialist
Job title: Apple IT Support Specialist in New Mexico at New Mexico Highlands University
Company: New Mexico Highlands University
Job description: Position InformationPosition Apple IT Support Specialist
Full Time/Part Time Full Time
Job Type RegularPosition SummaryUnder the direction of the Network Manager, the Apple IT Support Specialist is a dynamic and proactive professional committed to delivering comprehensive IT support in a fast-paced and demanding environment. This role requires a high level of motivation and exceptional organizational and customer service skills.Key responsibilities include imaging and configuring Apple and Windows desktops, laptops, and deploying end-user portable devices, installing and updating software, troubleshooting technical issues, and ensuring seamless IT operations. Additionally, the Apple IT Support Specialist will be responsible for deploying equipment, managing inventory and IT asset retirement, documenting processes, and actively contributing to IT projects.The successful candidate will engage directly with clients through face-to-face interactions, phone calls, e-mail, Microsoft Teams, and remote support tools, ensuring timely and effective resolution of IT issues. Senior Systems Administrators and department managers will provide guidance and direction to support the IT Specialist's integration and success in the role.Duties and Responsibilities
Deploy, maintain and support Apple OS 60% and 40% Windows OS systems
Provide in person and remote support for Main Campus and Center users
Image, configure, deploy, and support desktops, laptops, iPads, cell phones, and associated software/operating systems
Install, maintain and manage cybersecurity software agents and related software
Install, support, and maintain classroom technology equipment
Install, maintain and manage data communication equipment and components
Perform inventory management, asset tracking, and retirement processes
Plan, document, and execute IT projects with a structured approach
Event set up, support, and crewing to include board of regent's meetings, graduation ceremonies, and special events at main campus and centers
Handle confidential information with discretion
Collaborate with team members to make recommendations for improved internal processes, and improved customer service experience
Facilitate warranty-covered support for users
Receive cross-training in other areas of the department and provide support in covering those areas if there is a shortage of staff, or overflow in workload
Maintain technically current and relevant through self-directed professional reading, developing and maintaining professional contacts, professional development, and training
Develop training material and help guides for users and support staff
Assist with training of new hires within the department
Maintain regular attendance
Performs other job-related duties as assigned
Minimum Job RequirementsAssociate's degree in any field and 4 years of demonstrated experience providing technology support in an Apple and Windows environment or an equivalent combination of education and experience are acceptable. A+, MS MCSE, Apple Certified Support Professional, or other applicable certifications .Preferred Qualifications
Bachelor's degree in any field
Experience providing technology support in a college or university environment
ITIL Foundations Certification
A+, MS MCSE, Apple Certified Support Professional, or other applicable certifications
Experience troubleshooting and supporting Apple OS and Microsoft Windows
Mobile Device Management (MDM) experience
JAMF 200 level training
Special Conditions for Eligibility
Required to maintain a valid NM driver's license to operate University vehicles
Must be willing to work evenings, weekends and odd hours as required
Must be willing to travel
Knowledge, Skills, and Abilities
Skill and ability to work effectively with a wide range of constituencies
Good oral, written, and interpersonal communication skills
Ability to work both independently and collaboratively as part of a team
Ability to maintain emotional control under stress
Advanced knowledge and understanding of a wide range of computer, networking software, hardware systems, and related technologies
Ability to install, configure, and maintain personal computers, networks, and/or related hardware or software
Ability to communicate technical information to non-technical audience
Physical Demands
Standing..Frequently
WalkingFrequently
BendingFrequently
Squatting.……..Frequently
Climbing .……Frequently
Kneeling .Frequently
Lifting up to 50 pounds…....…………..…Frequently
Working Environment
Work is performed in a typical interior/office work environment;
Work with frequent interruptions;
No or very limited exposure to physical risk.
Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.
Pay Rate Minimum Starting Pay $48,510.40
Work Location/Campus Center Las Vegas, NM Campus
EEO StatementNew Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, excellence, and responsiveness.For disabled access or services call 505-454-3242 or email [email protected] the link below for more information regarding affirmative action and equal opportunity:Posting Detail InformationPosting Number AS989P
Open Date 05/01/2025
Close Date
Open Until Filled
Special Instructions to Applicant
Quick Link
Expected salary: $48510.4 per year
Location: New Mexico
Apply for the job now!
Apply Now
Company: New Mexico Highlands University
Job description: Position InformationPosition Apple IT Support Specialist
Full Time/Part Time Full Time
Job Type RegularPosition SummaryUnder the direction of the Network Manager, the Apple IT Support Specialist is a dynamic and proactive professional committed to delivering comprehensive IT support in a fast-paced and demanding environment. This role requires a high level of motivation and exceptional organizational and customer service skills.Key responsibilities include imaging and configuring Apple and Windows desktops, laptops, and deploying end-user portable devices, installing and updating software, troubleshooting technical issues, and ensuring seamless IT operations. Additionally, the Apple IT Support Specialist will be responsible for deploying equipment, managing inventory and IT asset retirement, documenting processes, and actively contributing to IT projects.The successful candidate will engage directly with clients through face-to-face interactions, phone calls, e-mail, Microsoft Teams, and remote support tools, ensuring timely and effective resolution of IT issues. Senior Systems Administrators and department managers will provide guidance and direction to support the IT Specialist's integration and success in the role.Duties and Responsibilities
Deploy, maintain and support Apple OS 60% and 40% Windows OS systems
Provide in person and remote support for Main Campus and Center users
Image, configure, deploy, and support desktops, laptops, iPads, cell phones, and associated software/operating systems
Install, maintain and manage cybersecurity software agents and related software
Install, support, and maintain classroom technology equipment
Install, maintain and manage data communication equipment and components
Perform inventory management, asset tracking, and retirement processes
Plan, document, and execute IT projects with a structured approach
Event set up, support, and crewing to include board of regent's meetings, graduation ceremonies, and special events at main campus and centers
Handle confidential information with discretion
Collaborate with team members to make recommendations for improved internal processes, and improved customer service experience
Facilitate warranty-covered support for users
Receive cross-training in other areas of the department and provide support in covering those areas if there is a shortage of staff, or overflow in workload
Maintain technically current and relevant through self-directed professional reading, developing and maintaining professional contacts, professional development, and training
Develop training material and help guides for users and support staff
Assist with training of new hires within the department
Maintain regular attendance
Performs other job-related duties as assigned
Minimum Job RequirementsAssociate's degree in any field and 4 years of demonstrated experience providing technology support in an Apple and Windows environment or an equivalent combination of education and experience are acceptable. A+, MS MCSE, Apple Certified Support Professional, or other applicable certifications .Preferred Qualifications
Bachelor's degree in any field
Experience providing technology support in a college or university environment
ITIL Foundations Certification
A+, MS MCSE, Apple Certified Support Professional, or other applicable certifications
Experience troubleshooting and supporting Apple OS and Microsoft Windows
Mobile Device Management (MDM) experience
JAMF 200 level training
Special Conditions for Eligibility
Required to maintain a valid NM driver's license to operate University vehicles
Must be willing to work evenings, weekends and odd hours as required
Must be willing to travel
Knowledge, Skills, and Abilities
Skill and ability to work effectively with a wide range of constituencies
Good oral, written, and interpersonal communication skills
Ability to work both independently and collaboratively as part of a team
Ability to maintain emotional control under stress
Advanced knowledge and understanding of a wide range of computer, networking software, hardware systems, and related technologies
Ability to install, configure, and maintain personal computers, networks, and/or related hardware or software
Ability to communicate technical information to non-technical audience
Physical Demands
Standing..Frequently
WalkingFrequently
BendingFrequently
Squatting.……..Frequently
Climbing .……Frequently
Kneeling .Frequently
Lifting up to 50 pounds…....…………..…Frequently
Working Environment
Work is performed in a typical interior/office work environment;
Work with frequent interruptions;
No or very limited exposure to physical risk.
Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.
Pay Rate Minimum Starting Pay $48,510.40
Work Location/Campus Center Las Vegas, NM Campus
EEO StatementNew Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, excellence, and responsiveness.For disabled access or services call 505-454-3242 or email [email protected] the link below for more information regarding affirmative action and equal opportunity:Posting Detail InformationPosting Number AS989P
Open Date 05/01/2025
Close Date
Open Until Filled
Special Instructions to Applicant
Quick Link
Expected salary: $48510.4 per year
Location: New Mexico
Apply for the job now!
Apply Now