Analyst, PLM Business Process (U.S. Remote)

Job DescriptionPlay a crucial role in analyzing, designing, optimizing, and supporting business processes within the Product Lifecycle Management (PLM) ecosystem. Combine system support, business analysis, and configuration activities to deliver high-quality PLM solutions that align with business processes and objectives.Business Analysis & Requirements ManagementWork with business process owners (Engineering, Manufacturing, Document Control) to help define user requirements, functional specifications and test casesCollaborate with business functions and translate business requirements into effective technical requirementsAnalyze existing processes, recommend improvements, and align solutions with PLM best practicesCoordinate and support UAT activities, including preparing test sets, executing test cases, and validating resultsWork with IT PLM team to design scalable and compliant solutions aligned with enterprise standardsWork closely with cross-functional teams to define strategic goals and deliver enhancements that meet short- and long-term objectivesSystem Administration & SupportMonitor Windchill system health, queues, logs, and overall performanceExecute system configuration and maintenance related to LDAP, Index server, CAD/Office worker, Publishing, WWGM, License Mgmt, and CAD (e.g., SolidWorks)Troubleshoot and resolve user-reported issues and provide Windchill Level 1/2/3 support as neededManage ticketing applications to process support tickets, documentationManage user accounts, roles, and permissions (ACLs)Coordinate with vendors, create support cases, and provide PTC support for escalations, patches, and upgradesConduct data gathering queries and updates, propose process enhancements, and maintain efficient business process flowDeliver user training and guidance to improve adoption and system usageConfiguration ManagementConfigure type and attribute management, reports, lifecycles, workflows, object initialization rules, and preferencesCreate and maintain Windchill data reports and dashboardsTest and validate configuration changes in development and staging environmentsDocument configurations and changes and maintain a solution knowledge baseKeep up to date with knowledge of Windchill PDMLink, ProjectLink, MPMLink, Partslink, and CAD Data Management, Windchill WorkGroup Manager and CAD software (e.g., SolidWorks)Continuous Improvement & AdvisoryIdentify opportunities to streamline PLM processes and enhance user experienceTrack and prioritize enhancement requests with process ownersApply PLM best practices to guide business decisions and solution designsAct as a subject matter expert and advisor to the business, coach peers, and contribute to process and technology improvementsComply with applicable Laws and Regulations, adhere to Quality Management System processes and requirements as well as demonstrate Ethics and Integrity in all matters and at all levels throughout the organizationPerform additional duties as assigned Location MVAliso Viejo, California, USA Department Name105-Information Technology QualificationsBachelor’s degree in Engineering, Computer Science, Information Systems or a related field, or equivalent combination of education and experienceMinimum two (2) years of hands-on experience with Windchill PLMExperience in Windchill System administration, such as LDAP, Index server, CAD worker, Publishing, WWGM, Office worker, License Mgmt, or SolidworksExperience in Windchill configuration, including type and attribute management, reporting, workflows, lifecycles, ACLs, Data Model, and object managementExperience providing user support and troubleshooting Windchill issuesKnowledge of Windchill reporting tools (Query Builder) and basic data analysisAbility to gather business requirements, translate them into technical specifications, and collaborate with cross-functional teamsExcellent written and verbal communication, documentation, and problem-solving skillsUnderstanding of PLM best practices and process improvement conceptsAbility to handle multiple projects in a fast-paced environmentProficient with MS Word, Excel, Outlook, and TeamsDesired RequirementsMinimum three (3) years of hands-on experience with Windchill PLM Experience in Windchill System administration, such as LDAP, Index server, CAD worker, Publishing, WWGM, Office worker, License Mgmt, or SolidworksExposure to Project Management, SDLC, and backlog managementKnowledge of integrations with ERP, MES, or other enterprise systemsExperience with Windchill CAD data management (SolidWorks or similar)Familiarity with testing practices, preparing UAT test cases, and validating solutionsAbility to act as a subject matter expert, advise business users, and provide trainingAbility to solve problems, learn, and explore new concepts with no or minimal guidanceEEOWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.Fair Chance OrdinanceIf you are applying to perform work for Terumo Neuro in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Terumo Neuro reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Terumo Neuro will consider for employment qualified job applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance.External-Facing TitleAnalyst, PLM Business Process (U.S. Remote)Posting CountryUS - United States Salary Range$75,937-$94,921 (Financial compensation packages may be higher/lower than listed, & will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand)

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