Analyst - Mortgage Complaints, UDAAP Testing
Job Description: • Perform testing activities by listening to mortgage customer service call center telephone communications • Identify whether calls constitute a complaint • Identify whether there may be UDAAP/UDAP concerns • Update testing systems to report identified observations, errors and failures • Explain and support findings • Contribute to the regular status reporting • Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities • Relate effectively with clients at all levels Requirements: • 5+ years of relevant or applicable work experience • Bachelor’s degree from an accredited college or university • Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations • Proficiency with Black Knight’s MSP, bolthires Word, Excel and PowerPoint • Strong project and time management skills and the ability to manage multiple priorities • Ability to analyze complex problems using data from multiple sources • Excellent written and verbal communication skills • Strong collaborative and interpersonal skillsBenefits: • Competitive compensation • Flexible benefit package • Health benefits • Vacation plan • 401k plan Apply tot his job