Amazon Connect Architect, GenAI Solutions
Job Description: • Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers • Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks • Design event-driven, scalable cloud architectures following AWS Well-Architected principles • Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs • Integrate conversational intelligence into customer and agent workflows with AI/ML teams • Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls • Ensure compliance with enterprise security and governance standards • Integrate Amazon Connect with third-party CRMs and enterprise systems • Design streaming APIs, event-handling logic, and reporting APIs • Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions • Align architectural strategy with business and customer experience goals Requirements: • 8+ years of experience in AWS architecture and cloud solution development • Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch • Proven experience with GenAI technologies (AWS-native & open-source models) • Strong understanding of IAM, cloud infrastructure, monitoring, and security practices • Experience building custom chat widgets and agent workspace solutions • Hands-on experience with CRM integrations and real-time event streaming • Strong communication, leadership, and problem-solving skills. • Nice to Have WS Certified Solutions Architect – Professional • Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare) • Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands • Experience applying LLMs, foundation models, or SLMs in customer service use cases. Benefits: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Apply tot his job