Amazon Account Manager (FBA & Seller Central Expert)

Are you an Amazon FBA powerhouse who thrives on ownership, precision, and results? If optimizing KPIs, solving complex catalog issues, and driving growth gets you fired up — we want you on the team. About the Company: This is a full-time role for one of our internal companies, a leading e-commerce consulting and management firm specializing in helping brands scale their operations. They provide expertise in supply chain management, financial analysis, and marketing strategy to optimize and grow online businesses. With a strong focus on Amazon and direct-to-consumer sales, they help brands streamline operations, improve profitability, and achieve long-term success in the digital marketplace. Location: Philippines - Fully Remote Your Mission: Day to Day Responsibilities • Own end-to-end Amazon FBA & Seller Central account management — from operations to customer service. • Review the Account Health Dashboard daily, ensuring compliance with Amazon policies and keeping ODR, CR, LSR, and other key metrics in check. • Manage FBA shipments and logistics — create inbound shipments, prepare labels, and track deliveries until check-in. • Troubleshoot listing and catalog issues such as suppressed listings, incorrect variations, or backend errors to keep products active and buyable. • Conduct daily product listing checks for accuracy and performance optimization. • Respond promptly to customer inquiries and feedback, ensuring a stellar buying experience. • Handle replacements, refunds, and disputes with professionalism and care. • Analyze negative reviews at the ASIN level and take proactive action to improve sentiment and performance. • Monitor and maintain seller performance metrics, resolving issues before they escalate. • Resolve stranded inventory issues to maximize product availability and sales potential. Your Toolbox: Skills to be Successful • 2+ years managing Amazon FBA & Seller Central accounts at a high level. • Strong technical Amazon expertise, especially in Account Health, KPI monitoring, FBA logistics, and catalog troubleshooting. • Deep knowledge of Amazon policies, listings, and performance metrics. • Familiarity with Microsoft Excel is preferred. • Exceptional communication and problem-solving skills — you see issues before they happen. • Highly organized, detail-oriented, and accountable — you own every outcome. • Bonus: Familiarity with business and accounting principles for holistic decision-making. Your Perks: What's in it for you • 100% remote role based in the Philippines — flexible and performance-driven culture. • Work with a team of e-commerce pros who live and breathe Amazon. • Continuous learning and growth opportunities in a fast-scaling digital environment. • Autonomy to take ownership of your accounts and directly impact results. • Collaborative, high-accountability culture where excellence is recognized and rewarded. Why Adaptive Teams? At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be. What to Expect from Our Application Process? Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions. We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment. Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand. Apply tot his job