Aladdin Client Experience, Associate

BlackRock is a global investment management firm dedicated to helping people experience financial well-being. The Client Success Specialist role focuses on providing exceptional client service, assisting clients with inquiries and issues related to Aladdin, and delivering innovative solutions to enhance client experiences.ResponsibilitiesDeliver impactful client service: As the initial contact person for our clients, you will interact with them via ServiceNow, email, and telephone. Your core responsibility is to guide clients in effectively using Aladdin. Your focus lies in building client confidence, providing support, and empowering them to manage their businesses. This role allows you to enhance your technical, industry, and interpersonal proficienciesSolve problems through technology: Apply and grow your technical skills in SQL and UNIX (which we'll teach you) to diagnose issues, provide solutions, and support clientsProvide insights through proactive education: We study data and collaborate with clients and engineers to prevent and address issues promptlyBe a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service qualitySkillsA demonstrated curiosity in the intersection of finance and technologyPrevious experience in a client- or customer-facing environment, with a focus on delivering excellent serviceExcellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalismEagerness to explore new technologies and adeptness in promptly implementing newfound knowledgeProficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team settingAnalyzing situations with attention to detailEnthusiasm for learning in a fast-paced, evolving environmentBenefitsAnnual discretionary bonusHealthcareLeave benefitsRetirement benefitsStrong retirement planTuition reimbursementComprehensive healthcareSupport for working parentsFlexible Time Off (FTO)Company OverviewBlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors. It was founded in 1988, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.blackrock.com.Company H1B SponsorshipBlackRock has a track record of offering H1B sponsorships, with 18 in 2025, 34 in 2024, 8 in 2023, 37 in 2022, 31 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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