AI Native, Partner Manager

The Partner Manager serves as the primary post-sale point of contact for clients, ensuring their needs are met and expectations are consistently exceeded. They proactively resolve customer concerns, account issues, and escalated support inquiries with a solutions-oriented mindset.In this role, the Partner Manager leverages AI-driven insights and tools to better understand customer behavior, anticipate needs, and identify opportunities for growth and retention. They are an exceptional communicator who can translate data and insights into meaningful strategies, collaborating with clients to co-create solutions that drive value.They provide strategic guidance and recommendations to help clients uncover, qualify, and act on new opportunities, using both relationship management and intelligent analysis to inform decisions.This career-level professional is highly skilled, disciplined, and adaptable, operating effectively in a tech-enabled environment. They handle increasingly complex assignments under moderate supervision, exercising independent judgment and using AI-enhanced workflows to safeguard revenue, strengthen partnerships, and improve customer outcomes. Responsibilities include:Day to day point of contact for external partnersBuild relationships with key employees among partnersCreate plans to address partners’ business needs Schedule regular meetings with partners to ensure they are satisfiedAct as point of contact for complaints and escalate issues as appropriateHelp sales team up-sell or cross-sell services and productsEnsure both the company and partners adhere to contract termsStudy competition to find new ways to retain customersManage monthly partner budgets and execute monthly partner billingInternal coordination across functional groups to execute changes to pricing, budgets, and lead distributionTrack and forecast category & partner lead volumeFully own majority of partner relationshipsCollaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needsRequirementsBSc/BA in Business Administration, Marketing, or a related field 4+ years of relevant experience Proven experience as a Client Relations Manager, Relationship Manager, Account Manager, or similar role Demonstrated success meeting and exceeding performance targets Background in customer service; industry experience is a plus Experience tracking and interpreting KPIs (e.g., customer satisfaction, retention, growth metrics) Proficient in MS Office, with working knowledge of CRM platforms (e.g., Salesforce) Comfortable leveraging AI tools and data-driven insights to enhance client engagement, prioritize opportunities, and improve decision-making Experience using or adapting to AI-enabled platforms (e.g., CRM automation, predictive analytics, or customer insights tools) to drive efficiency and outcomes Strong ability to translate data (including AI-generated insights) into actionable strategies for clients and internal stakeholders BenefitsWhy You’ll Love Working HereAt ConsumerAffairs, your voice matters. We foster a collaborative environment where you’re encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development

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