Advisor, User Care

Advisor, User Careat Rain Instant PayRemote, United StatesRain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hyper-growth. Rain is on a mission to give people greater control over their money and eliminate the need for predatory financial products. We help people get paid when they need it and help employers increase retention and productivity. To keep building Rain, we need the right team. That’s where you come in.The ideal candidate loves talking to people and proactively solving issues. You will be responsible for improving app engagement by making our users happy, working with our engineering team to solve any tech issues, and providing a positive app experience through our live chat function by offering well-researched financial advice.This job will be reporting to our Manager, User Care and has the option to operate remotely or sit in our downtown Nashville office.  You will be trained on Zendesk, customer service protocols, and financial wellness. You will be expected to educate and assist our customers in a fast and friendly matter.What you'll do:Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom)Provide knowledgeable answers to questions about the product, pricing, and availabilityTroubleshoot technical problemsWork with internal departments to meet customer's needsEffectively communicate with our engineering team to resolve app bugs and problemsData entry in various platformsWho you are:1-2 years of customer service experience preferredConversational level Spanish preferredExperience in Customer Service or Customer facing roleExcellent phone etiquette and excellent verbal, written, and interpersonal skillsExperience using ZenDesk, Intercom, or related tools  Experience working in Financial Services or Fintech software companiesExperience working in a high paced work environmentA willingness to learn and growAbility to multi-task, organize, and prioritize workWho We Are:Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.Compensation:This is a full-time, hourly role $19 - $20/hourNote this is a range and we take in a variety of factors when determining total compensation for the position.How we care for our team: Along with competitive salaries, Rain offers great benefits including:Flexible PTOMedical, Dental, Vision, Life, Disability coverage Parental leaveMonthly stipend Equity optionsAs part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at [email protected].

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