Administration Clerk, Group Services

Pacific Blue Cross (PBC) is British Columbia's leading benefits provider, committed to sustainable health care for all British Columbians. They are seeking a temporary Administration Clerk to support their Group Services team by performing various administrative tasks and ensuring the effective operation of the department. Responsibilities Monitors incoming Group Services correspondences and triages them into the appropriate workflow Tracks and records work request types to monitor department volume Receives, investigates, and redirects returned mail Triaging incoming work requests, troubleshoots suspended jobs in workflow tool and initiates fixes to resolve Keys basic manual transactions into enrollment system Prepares and reviews earnings reports for select groups Prepares, reviews, and distributes reports in accordance with established procedures Receives and fills supply orders from internal and external stakeholders for group benefits booklets and related documentation Receives and sorts ID cards Prepares materials for outgoing mail May order ID cards for select groups on request Fills booklet requests for select groups Orders and maintains an inventory of internal department stationery and supplies Maintains department photocopiers and printers in working order; troubleshoots basic equipment malfunctions and escalates issues to IaTS as needed Provides general clerical support to the department by filing electronic and physical documents and other department material using established filing systems and procedures Conducts culling of terminated and closed files Prepares archived department files for offsite storage On a one-to-one basis, supports new employees by demonstrating the execution of specific tasks and duties, and sharing knowledge and experience on request Performs other assigned duties related to the provision of administrative and clerical support which do not affect the rating of the job Skills High school graduation, or equivalent Keystroking skills of 6,500 ksph Demonstrated proficiency in the use of basic Word and Excel 6 months of previous related experience in an office administration or clerical position Benefits Paid vacation starts at 3 weeks per year, and increases with years of service. Generous benefits, including extended health and dental. These benefit premiums are 100% paid by PBC. Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program! Company Overview PACIFIC BLUE CROSS is providing health, dental, life, disability, and travel coverage to British Columbians. It was founded in 1940, and is headquartered in Burnaby, British Columbia, CAN, with a workforce of 501-1000 employees. Its website is