Admin Asst III (VA, remote)
Description & Requirements
Maximus is currently recruiting for an Administrative Assistant III to join our VA CPR (Veterans Administration, Medical-Legal, Risk Management, Clinical Peer Review program.
This is a remote work position
Computer equipment is provided by the program
Must reside and work in the continental United States
Payrate is based on working location (range posted below)
Essential Duties and Responsibilities:
Works on assignments that are moderately difficult, requiring judgement in resolving issues.Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.Function as primary SME for VA CPR program staff, and reviewer onboarding process
Monitor emails and incoming calls for specific onboarding requirements/assistance for both internal and external customers
Maintain updated knowledge of onboarding process to include VA policies, directives, and request updates from VA designated staff channels via both email/telephonic communications
Assist Reviewers with VA PIV Card office appointments and fingerprinting via telephonic contact
Facilitate Reviewer completion and transmittal of VA required forms
Conduct Monthly LEIE checks from Professional Services with Reviewer Roster
Track Reviewer and Maximus Staff onboard training status and provide technical assistance via email and telephonic communication navigating multiple VA training systems:
- VA Talent Management System (TMS) - Initial/Annual
ID.me/HSRM-CV Access and VHA Training Courses
VA System Access (CITRIX) and CAPRI/JLV/PRTS Training
Update SharePoint Staff and Reviewer Information Page to include follow-up email/telephonic diary
Update SharePoint CPR Onboard Tracking Page to include follow-up email/telephonic diary
Monitor and respond to all Maximus shared email accounts for Onboarding issues
Identify and submit Reviewer Recruitment Requests as requested by VA CPR Teammates
Conduct initial case intake process validation for VA assigned cases
Perform quality checks on completed reviewer case submittals
Prepare VA CPR Program contract deliverables for Program Manager
VA monthly staff and reviewer roster
VA quarterly quality management report (QMR)
VA annual inter-rater reliability report (IRR) preparation
Education, experience and skill requirements
Associate degree with 2+ years' experience as a Senior Administrator preferred
High School diploma or equivalent with 4+ years of experience as Senior Administrator acceptable
Minimum Requirements
High School diploma or equivalent required with 2-4 years of experience.Associate degree preferred.May have additional training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Apply Now
Maximus is currently recruiting for an Administrative Assistant III to join our VA CPR (Veterans Administration, Medical-Legal, Risk Management, Clinical Peer Review program.
This is a remote work position
Computer equipment is provided by the program
Must reside and work in the continental United States
Payrate is based on working location (range posted below)
Essential Duties and Responsibilities:
Works on assignments that are moderately difficult, requiring judgement in resolving issues.Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.Function as primary SME for VA CPR program staff, and reviewer onboarding process
Monitor emails and incoming calls for specific onboarding requirements/assistance for both internal and external customers
Maintain updated knowledge of onboarding process to include VA policies, directives, and request updates from VA designated staff channels via both email/telephonic communications
Assist Reviewers with VA PIV Card office appointments and fingerprinting via telephonic contact
Facilitate Reviewer completion and transmittal of VA required forms
Conduct Monthly LEIE checks from Professional Services with Reviewer Roster
Track Reviewer and Maximus Staff onboard training status and provide technical assistance via email and telephonic communication navigating multiple VA training systems:
- VA Talent Management System (TMS) - Initial/Annual
ID.me/HSRM-CV Access and VHA Training Courses
VA System Access (CITRIX) and CAPRI/JLV/PRTS Training
Update SharePoint Staff and Reviewer Information Page to include follow-up email/telephonic diary
Update SharePoint CPR Onboard Tracking Page to include follow-up email/telephonic diary
Monitor and respond to all Maximus shared email accounts for Onboarding issues
Identify and submit Reviewer Recruitment Requests as requested by VA CPR Teammates
Conduct initial case intake process validation for VA assigned cases
Perform quality checks on completed reviewer case submittals
Prepare VA CPR Program contract deliverables for Program Manager
VA monthly staff and reviewer roster
VA quarterly quality management report (QMR)
VA annual inter-rater reliability report (IRR) preparation
Education, experience and skill requirements
Associate degree with 2+ years' experience as a Senior Administrator preferred
High School diploma or equivalent with 4+ years of experience as Senior Administrator acceptable
Minimum Requirements
High School diploma or equivalent required with 2-4 years of experience.Associate degree preferred.May have additional training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Apply Now